### **MGITECH Group \- Over 34 years connecting people, operations, and technology.** Our purpose is to simplify operational work for people, enabling them to fully develop their human talents. The MGITECH Group was founded as an HP distributor and has evolved into a robust group with a GDP exceeding BRL 40 billion. Today, we connect manufacturers, developers, integrators, and clients—from small businesses to multinational corporations—within a comprehensive ecosystem of hardware, software, services, and platforms. **Our Values**: Freedom with responsibility; Constant pursuit of excellence; Equal opportunities to create and grow; Empathy; The best ideas must prevail; Always helping whenever possible; Sowing to reap. If you enjoy working in a collaborative, autonomous environment, want to truly make a difference in your workplace, and are driven by challenges, you will certainly identify with MGITECH! **Responsibilities and Duties** **Key Responsibilities:** * Meet deadlines and keep stakeholders informed about task progress. * Record information completely and immediately in internal systems and customer portals. * Consult contracts and invoices (NFs) in SAP to validate validity and advise customers. * Analyze and monitor ticket metrics, proposing improvements. * Ensure service delivery within the agreed SLA. * Resolve technical issues using MDM tools. * Propose preventive solutions to avoid recurrence of problems. * Collaborate with interdependent departments and maintain updated work instructions. * Participate in customer meetings and pursue continuous development. **Requirements and Qualifications** **EDUCATION:** Completed technical education or currently pursuing a higher education degree in IT-related fields. **PREVIOUS EXPERIENCE:** Minimum of 6 months’ experience in customer support or related areas. **TECHNICAL KNOWLEDGE:** Intermediate knowledge of customer service techniques. Basic Microsoft Office suite Intermediate knowledge of Android and Windows operating systems **SKILLS:** o Customer obsession o Collaborative work o Autonomy o Clear communication o Organization and time management o Logical thinking o Bias toward problem solving o Empathy o Ability to build strong relationships o Growth mindset **Additional Information** Working hours: 8:00 AM to 6:00 PM 100% on-site **Benefits Package** * Meal allowance; * Transportation voucher (VT); * Recognition Program; * Sulamérica Medical and Dental Assistance; * Birthday Day Off; * Partnerships with educational institutions; * TotalPass and Gympass; MGITECH is a company with 34 years of experience designing complete mobile solutions, tailoring the ideal project for each client. Our purpose is to simplify operational work for people so they can develop their human talents. If you believe in this mission, let’s transform the world—together.
João Silva
Indeed · HR
João Silva
Indeed · HR
