At TecnoSpeed, the **Intern** will be responsible for supporting customers in solving problems and answering questions, ensuring success and results from using our solutions. If you want to work in **TECHNICAL CONSULTING**, are curious, eager to learn, and dream of contributing to an innovative company that simplifies developers’ lives, we want to meet you! At TecnoSpeed, we believe diverse perspectives enrich our team. We want you to feel comfortable applying and becoming part of our purpose: transforming the lives of our customers. **Responsibilities and Duties** **You will be responsible for:** **Customer Support and Autonomy** Handle low-complexity requests (phone, chat, and WhatsApp), teaching how to resolve the reported issue and promoting customer autonomy for future situations. **Scenario Analysis and Simulations** Support simulation of scenarios and issues reported by customers, contributing to fast and effective solutions. **Improvement Proposals** Create and suggest improvements and fixes to the Product Owner (PO), always aiming to evolve our products and processes. **Documentation and Support Reduction** Identify and implement improvements to support documentation and/or products, ensuring customers find quick answers without needing to contact support. **Validation and Development Support** Assist with validations and testing when necessary, supporting the development team to ensure excellence in our products. **Complete Ticket Validation** Ensure all tickets sent to the development team include detailed simulations and required attachments to accelerate analysis. **SLA Compliance** Monitor and guarantee adherence to agreed deadlines for each ticket, preventing delays and rework. **Why you’ll love this challenge?** Because here, no one grows alone! Our team is highly collaborative, always ready to share knowledge and support you. Additionally, we offer a **Corporate University** to help you develop and unlock your full potential. **Interested?** Then this is your chance! **Requirements and Qualifications** **To carry out daily activities, you’ll need:** * Passion for **customer support** and problem resolution. * Experience with area **tools** (e.g., support platforms and ticket management systems). * Basic understanding of **programming logic** to solve everyday challenges. **What would be a plus:** * Knowledge of **APIs** and how they work. * Understanding of **E-Commerce and Marketplaces.** * Understanding of **Electronic Document Signing.** **Expected Behavioral Competencies:** * **Organization and Time Management:** Ability to plan and prioritize tasks, ensuring timely deliveries and efficient customer support. * **Resilience:** Ability to remain calm and persistent amid challenges, demonstrating emotional balance under pressure. * **Clear and Effective Communication:** Skill in conveying information objectively and understandably, fostering clear understanding among customers and internal teams. * **Customer Focus:** Commitment to understanding customer needs, offering personalized solutions, and promoting their autonomy and satisfaction. * **Continuous Learning Aptitude:** Interest in staying updated and sharing knowledge, seeking new practices, tools, and insights to improve work quality. * **Collaboration and Teamwork:** Willingness to work collectively with the team, contributing to a collaborative environment and shared success. * **Proactivity and Innovation:** Initiative to identify improvements, propose creative solutions, and contribute to process and product evolution. * **Trustworthiness:** Acting transparently and responsibly, instilling confidence in both team and customers, ensuring efficient and high-quality work. **Additional Information** This is an internship opportunity with a 30-hour weekly schedule; **Benefits** 100% remote work as the hiring model; we operate nationwide across Brazil; Remote Work Allowance; Corporate University, Development Tracks, Career Path, Individual Development Plan (IDP), Training Programs, and Feedback Sessions; Investment in professional growth through courses and certifications; Top-tier equipment; Happy Hours, celebrations, and recognition programs; Excellent management practices — awarded GPTW, CMMI, and FIA Employee Experience; MIXTRA (Gympass, pharmacy discounts, and more). **Developing people is our primary fuel.** Developing people is our greatest fuel. Teamwork, continuous learning, and quality delivery are at the core of TecnoSpeed. But do you know what results from this people-focused approach? We rank among the **TOP 7 Best Companies to Work for in Brazil** (medium-sized companies) and the **TOP 50 in Latin America**, according to GPTW. And more: for the second consecutive year, we achieved **1st PLACE** in the medium-sized companies category of GPTW PR 2024. Furthermore, for the fourth consecutive year, we’ve been recognized as **THE BEST PLACE TO WORK** in the technology sector, per the **FIA Employee Experience (FEEx) 2024** survey. We’re also proud to have received the **PNI – National Innovation Award**, in the Project Management category, and began the year among the **500 fastest-growing companies in the Americas**, according to the British magazine **Financial Times** (where only 19 Brazilian companies were featured!). Oh, and all this with just **20 years of history**. **YOUR SPECIAL SAUCE IN PRACTICE** The Special Sauce reflects TecnoSpeed’s way of being — we apply our unique seasoning across every area of our company. And here’s something great: although it’s our differentiator, it’s not secret! Here are the ingredients: * Proactivity: Deliver beyond expectations, surprising and delighting. * Collaboration: Always help your colleagues when possible — go beyond your role! * Knowledge: Learn and teach something new every day! * Trust: Fundamentally, the foundation of our team. Do these principles resonate with you? Then come closer — let’s talk. **WE’RE WAITING FOR YOU** See how our culture is ready to develop your potential? We’re a results-driven machine. Bring your experience, dedication, and focus to TecnoSpeed. LET’S START A SUCCESSFUL PARTNERSHIP **HAVE QUESTIONS ABOUT OUR SELECTION PROCESS?** Check out our FAQ — Frequently Asked Questions about our Selection Process, prepared to address your doubts.
João Silva
Indeed · HR
João Silva
Indeed · HR
