Complaints Assistant

Description

We are looking for a **Complaints Assistant** to receive, resolve, and follow up on customer complaints registered through the company’s various channels (both public and internal), as well as identify relevant departments (internal or external) that may contribute to complaint resolution. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet ** **Responsibilities and duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area-related indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use personal and collective protective equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Receive, monitor, and resolve customer complaints registered through the company’s various channels (both public and internal), via inbound or outbound calls, as well as virtual means; * Identify relevant departments (internal or external) that may contribute to complaint resolution; * Act proactively to solve problems and achieve departmental goals; * Respond to complaints originating from public channels, following channel-specific criteria; * Register complaints, open protocols, and complete entries in systems related to the complaints area; * Stay updated on the company’s new processes; * Be open to taking necessary courses and trainings to optimize job performance. **Requirements and qualifications** * Completed high school education; * Minimum 6 months of experience in customer service; * Intermediate typing proficiency; * Intermediate written and verbal communication skills; * Proficiency with Google tools (Sheets, Docs). **Additional information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment health insurance plan; * Dental insurance plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deducted loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.