Senior VMware Support Engineer

Description

Join a company that loves transforming with technology and embraces diversity in all its forms! **Responsibilities and Duties** Senior Support Engineer at VMware. This role is based in Brazil and requires fluency in English and Portuguese. Position Summary The Senior VMware Support Engineer role provides exceptional remote-based support for critical VMware components as part of our global VMware Services Support team. Essential Duties and Responsibilities · Evaluate complex customer issues using a methodical troubleshooting approach grounded in deep expertise of VMware functionality and develop an action plan to resolve problems Provide hands-on assistance to end users via remote connectivity with customers or collaborative web meetings Work closely with end users daily to understand their needs, support business changes, and deliver a consistently high-quality customer experience Replicate reported issues as needed for troubleshooting Provide new or modified configurations to resolve incidents Guide end users on application features and capabilities Recommend customer training improvements based on incident volume and trends Create scripts to identify, analyze, and fix data issues Thoroughly document remediations, test results, and approvals Be a proactive contributor to a 24x7x365 support organization, requiring flexibility to work outside standard business hours—including nights, weekends, and holidays—as well as regularly monitoring and\-emailing outside normal working hours Collaborate with team members in a virtual environment to extend field experience across diverse customer scenarios Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes to enhance the customer experience Additional Duties and Responsibilities Participate in a 24x7x365 on-call rotation with other team members. This position is required to support customers during specific business hours Experience · 10\+ years of VMware experience across the entire VMware technology stack Technical and functional expertise with solid understanding of vSphere, vCenter, vSAN, NSX, SRM, and Aria Suite components. Specialized NSX knowledge is a strong plus. Specialized Tanzu knowledge is a strong plus. Familiarity with any of the following products is also beneficial: Dell VxRail, VCF, Aria Automation, Horizon View, and VMware TKG. VMware expertise, including full lifecycle implementation experience, configuration, and administration of VMware Knowledge of VMware maintenance/patch mechanics and VMware architecture Demonstrated history of resolving complex issues across multiple components Work closely with VMware PMEs and the customer’s VMware management. Skills Exceptional problem-solving skills and tenacity in issue resolution Passionate focus on customer support and ability to build lasting, successful working relationships with customers Solid understanding of core application features Excellent English communication skills—both verbal and written—are required Attention to detail and ability to learn quickly Extreme focus on customer satisfaction Ability to remain calm and professional under high-pressure situations Ability to work remotely from a home office in a virtual environment Desired Qualifications Top candidates will have knowledge of multiple VMware components across various versions, including proficiency with VMware component business processes, navigation mechanics, configuration requirements, integrations, and underlying technology. Education Bachelor’s degree in Computer Science or related field, or equivalent experience Language · Fluent English · Fluent Portuguese **Requirements and Qualifications** **Mandatory:** details field HIGH SCHOOL \- COMPLETED **Additional Information** **Desirable:** Want to learn more about us and join the team building the future? **\#JoinSpread** **Transforming the world with technology** We are nearly 2\.500 Spreaders, spread across 22 Brazilian states through Spread Anywhere, enabling us to work **100% remotely**, depending on the contract model. We are digital, hyperconnected, and wherever we are, we live out one of our core cultural values every day: \#collaboration. **Innovation to shape the future** Spread is an innovation company with 41 years of history, delivering comprehensive solutions in technology and digital business. Today, we offer a robust portfolio of services, including application development, Quality Assurance, IT Outsourcing, Talent on Demand, as well as AI-powered solutions and consulting and implementation services for SAP and S/4HANA. We adopt a customer-centric approach, where customer experience is our top priority and guides our actions and strategies. This commitment is reflected in our NPS score of 75, placing us in the quality zone and confirming our customers’ trust and satisfaction. **Diversity, Equity \& Inclusion** Here, diversity and inclusion are not just words—they are a genuine commitment. We strive to ensure all Spreaders feel **valued, respected, and empowered** to reach their full potential. We recognize that true diversity goes beyond surface-level attributes and encompasses a broad range of characteristics, such as gender, ethnicity, sexual orientation, age, and abilities.