Senior Systems Analyst | Salesforce

Description

**VP: Information Technology** **Director of Tech Transformation** **Work Location: Remote** At Vivo, Information Technology means innovation, efficiency, and solutions that transform the business. Here, every delivery creates real impact on our customers and the company. We, from **CETECH**, are responsible for the **delivery of Vivo's Salesforce and Contact Center platforms**, ensuring reliability, continuous evolution, and quality in the solutions supporting customer experience. This opportunity is to join the **Salesforce Delivery team**, focusing on ensuring technical quality, solution scalability, and adoption of development best practices aligned with the DevOps model. If you enjoy working with people, value a collaborative environment, and are passionate about technology, this opportunity is for you! **Responsibilities and Duties** * Responsible for implementing and maintaining solutions aligned with guidelines defined with and by technical leadership of developers. * Contribute to continuous process improvement by identifying opportunities for automation and enhancement. * Participate in technical design forums, supporting the team in proposing solutions aligned with the company’s strategic goals and industry best practices. * Understand design and implementation of Sales Cloud, Service Cloud, and Data Cloud, and system integrations: design and support the project team in implementing customized solutions. **Requirements and Qualifications** * Bachelor’s degree completed in Computer Science, Computer Engineering, Information Systems, Systems Analysis, or related fields. * Experience as a Tech Lead in high-complexity projects. * Solid experience with Salesforce clouds: Sales Cloud, Service Cloud, and Industries (Telecommunications), including practical expertise in metadata, data modeling, limits, integrations, and security. * Advanced knowledge of: Apex; LWC; Flows; Performance tuning; Security and governance (Profiles, Permission Sets, OWD, Shield where applicable). Experience with multi\-cloud environments. * Experience with continuous delivery processes (environments, releases, CI/CD, Git, Salesforce DevOps). * Strong analytical and problem-solving skills, including experience debugging and troubleshooting. * Communication and interpersonal skills across all organizational levels. * Salesforce certifications will be considered a plus, especially CRM Analytics, App Builder, and CPQ. * Intermediate English proficiency will be considered a plus. **Additional Information** At Vivo, we spare no effort in supporting and valuing our employees. These are not only excellent benefits—but also flexible ones. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! With Brazil’s best mobile network, even faster with Vivo’s 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or Profit Sharing (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your way of being—and where you can be authentic. \#VemdeVocê * Work remotely; * Enjoy flexible working hours; * Take a day off (Day off) to celebrate your birthday; * Join one of the largest corporate volunteer programs to help you transform the world; * Access our Educational Development Program, which offers partnerships with educational institutions at discounted rates; certifications; and online courses. * Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad—as we operate in more than 17 countries! \#VivoMinhaCarreira * Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our teams to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and much more! \#VempraVivo We are part of Telefônica Group, Brazil’s telecommunications leader. We operate with the purpose of **Digitalizing to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand autonomy, personalization, and real-time choices for our customers, putting them in control of their digital lives—safely, reliably, and with the quality only Vivo delivers. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We strive to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a competitive advantage that reflects the society we live in. We maintain a robust internal program grounded in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+, to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company—inspired by diversity and **innovation**—that provides space for everyone, supports differences, and embraces inclusion. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**