Workshop Supervisor

Description

Job Summary: The Workshop Supervisor will lead workshop operations, ensuring quality, productivity, and customer satisfaction, with a focus on results and excellence in service. Key Highlights: 1. Supervise workshop activities to ensure quality and productivity 2. Develop customer relationships, loyalty, and repeat business 3. Engage the team in a results-oriented and excellence-driven culture With business management experience since 1955, WLM operates in the automotive and agribusiness sectors, establishing itself as a solid, diversified, and continuously evolving group. WLM’s core business focus is the marketing of Scania-branded products and services, including heavy and extra-heavy trucks, chassis for highway and urban buses, genuine parts sales, as well as corrective and preventive maintenance services and specialized technical assistance. In the Scania dealership segment, WLM operates at over 20 locations across Brazil, serving six Brazilian states through its operations: Equipo (RJ), Itaipu (MG), Itaipu Norte (PA), Quinta Roda (SP), and Supermac (AM and RR). In the agribusiness segment, through its subsidiaries Fartura (Southern Pará) and Itapura (Northern Mato Grosso, Southern Minas Gerais, and the Campinas/SP region), WLM engages in cattle breeding, rearing, and fattening, as well as coffee, soybean, and corn production and marketing. With a strong commitment to sustainability, its productive activities follow best practices for preserving native fauna and flora, as well as protecting water and soil. In 2025, WLM announced the acquisition of 60% of CHP Brasil, a company recognized for distributed generation and energy efficiency. Through this acquisition, the group expands its strategic presence, diversifies its portfolio, and takes a significant step toward the future, reinforcing its commitment to sustainability and the creation of new business opportunities in the energy sector. As part of this innovation, sustainability, and business diversification strategy, Ekotruck was launched—a startup created within the WLM Group with the purpose of always delivering the best solutions in parts and services for its customers. The company extends the group’s scope through truck recycling, offering alternative parts, remanufactured components, and maintenance contracts—leveraging technology extensively. Its primary focus is reducing customers’ TCO (Total Cost of Ownership), strengthening the circular economy, and generating sustainable operational efficiency. The strategic location of WLM’s units enables broad geographic coverage, ensuring agility, quality, and excellence in service delivery. The group’s holding company is headquartered in Rio de Janeiro and maintains a corporate branch in Contagem/MG. Review the responsibilities and benefits of the **Workshop Supervisor** position below and join this successful team! Accelerate your career with the WLM Group! **Your Mission:** * Supervise workshop activities, ensuring quality, productivity, and timely delivery; * Plan, assign, and monitor services, ensuring technical standards and operational efficiency; * Directly drive service sales by identifying opportunities, increasing average ticket value, and expanding service mix; * Develop customer relationships, ensuring high satisfaction levels, loyalty, and repeat business; * Monitor performance indicators (productivity, revenue, average ticket value, rework, customer satisfaction) and implement continuous improvement actions; * Provide technical support to the team and act consultatively with customers, conveying confidence and credibility; * Develop, engage, and guide the team toward a results-oriented and excellence-focused culture; * Ensure compliance with safety regulations and prevention programs. **Requirements:** * Completed undergraduate degree in Engineering, Administration, or related fields; * Technical knowledge of heavy automotive maintenance; * Experience leading teams in workshop environments; * Experience in customer service and/or service sales is a significant advantage; * Strong communication skills and commercial demeanor. **Benefits:** * Meal Allowance — designed to ensure convenience in caring for your home and family. * Health Insurance — safeguarding your health and that of your loved ones. * Dental Insurance — taking care of your smile and your entire family. * Group Life Insurance and Funeral Assistance — protection and security for you and your family during difficult times. * Wellhub (Gympass) — encouragement for physical activity and overall well-being. * Telemedicine: Dra. AON | Conexa Saúde — practical and rapid health support whenever needed. * Annual Bonus — recognition for your performance. * Educational Development Program (PDE) — financial and institutional support for training, courses, or specializations aligned with your role and the company’s development. For your convenience, the company also offers Transportation Allowance and Uniforms. **Working Hours:** Monday to Friday, from 08:00 to 17:48. **Interested?** **Click the link below: I want to apply!**