Telecommunications Operator I

Description

**Job Description:** Professional responsible for analyzing and preventing technical failures, aiming to reduce unnecessary visits, optimize repair time, and ensure the best customer experience. **Responsibilities:** Analyze repair tickets and optimize the visit schedule to reduce SLA; Identify access issues and perform diagnostics on widespread failures (physical or logical); Collaborate with NOC, Engineering, Products, Customer Service (SAC), and Field Support teams; Support resolution of issues affecting customer experience, ensure failure prevention, and contribute to subscriber satisfaction. **Daily Activities:** Monitor and analyze repair volume using tools (Netcore, Cockpit, Salesforce, SIG, among others); Cancel unnecessary visits when access is restored, freeing up the schedule for other services; Schedule preventive visits for customers with signal outside standard parameters or excessive outages; Collect data in cases of slowness, instability, or service failures (websites, streaming, etc.) and forward to responsible teams; collaborate with field teams on preventive and corrective repairs. * * Number of vacancies: 3 * Work location: Nova Odessa, SP * Employment type: Permanent – CLT * Shift: Afternoon \- Night * Area and professional specialization: Information Technology, IT, Telecommunications * Hierarchical level: Operator Minimum Education: High School (Secondary Education) * Total Pass * CAT SESI * Transportation Allowance * Meal Allowance or Food Voucher * Life Insurance * Profit Sharing (PLR) * Discount on Desktop Internet packages * Citizen Company * Medical Plan * Dental Plan * Pharmacy Plan * Skeelo App * Telemedicine * Discount with Anhanguera University or Cruzeiro do Sul University