Senior Intern

Description

Job Summary: This internship offers an opportunity to work in the Billing Quality Coordination team, performing data extraction and processing, updating reports, and supporting continuous improvement of commercial processes. Key Highlights: 1. Build a prosperous and secure career path within a solid environment. 2. Support revenue account reconciliation and process improvement. 3. Contribute to optimization, efficiency, and customer satisfaction. **Your future deserves this energy!** We believe the energy you invest in your career deserves a return. That’s why we recognize our people’s dedication and are always seeking individuals who want to make a difference and build a prosperous and secure career path. At CPFL, you’ll find a solid environment to grow with confidence, security to evolve, and space to build a purpose-driven future. **Senior Internship** Where you’ll work: Campinas Work model: On-site Company: Cia Paulista de Força Luz \- A company of the CPFL Energia Group Area of Responsibility: Billing Quality Coordination **Prerequisites:** * Currently enrolled in Administration, Systems Analysis, Engineering, Project Management, or related fields. * Availability to work 100% on-site in Campinas. * Intermediate proficiency in Excel required. **Your day-to-day responsibilities:** * Extract billing data from corporate systems (SAP CCS and SAP ECC); * Update and process extracted data for KPI control inputs, using tools such as Excel, Python, and BI; * Update managerial materials and reports for performance monitoring and analysis; * Maintain up-to-date billing documentation in the GED system, ensuring information integrity, adherence to publication deadlines, and internal user access; * Perform customer registration and deregistration in the social benefit program (low-income program); * Support revenue account reconciliation activities, including identifying inconsistencies and recommending corrections to system data loads; * Support PDCA cycles, contributing to continuous improvement of commercial processes, with a focus on optimization, efficiency, and internal and external customer satisfaction. **What we offer:** * Transportation allowance; * Meal voucher; * Medical assistance; * Dental assistance; * Life insurance; * Wellhub; * “Fale Comigo” Program (free and confidential telephone-based advisory service covering psychological, legal, financial, and social support). **Learn more about us:** We operate in Brazil’s electric power sector and boast a solid history since 1912, contributing to the development of the cities and states we serve through solutions in **power generation, transmission, distribution, energy trading, and service provision.** Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership position in Brazil’s power sector. Through our distribution companies, we deliver electricity to over 10 million addresses, serving more than 22 million people via the efficiency of our service network. We believe diverse teams and an inclusive environment for all people are essential to the sustainability of innovative, customer-focused organizations; therefore, we value diversity and guide our actions to ensure an inclusive culture and equal opportunities for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/