Customer Service

Description

Job Summary: Professional responsible for welcoming and assisting patients and their families, with a focus on organization, courtesy, and excellence, performing appointment scheduling and administrative support. Key Highlights: 1. Focus on organization, courtesy, and excellence in customer service 2. In-person, telephone, and WhatsApp support 3. Positive work environment Professional responsible for welcoming and assisting patients and their families, providing in-person, telephone, and WhatsApp support, with a focus on organization, courtesy, and excellence in customer service. Handles scheduling of consultations and therapies, administrative guidance, document verification, support for health insurance plans, appointment confirmations, and assistance with therapeutic and administrative team requests. Expected Qualifications: * Strong communication skills; * Empathy and welcoming attitude; * Organization and efficiency; * Ethical and professional conduct; * Aptitude for public-facing service; * Teamwork ability; * Commitment and responsibility. Preferred Qualifications: * Experience in medical or therapeutic clinics; * Knowledge of authorizations and health insurance plans; * Proficiency with administrative systems and routines. Compensation: R$1\.700,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site