About the clinic La Vienne is a private medical clinic focused on integrated health and beauty, primarily serving high-expectation clients. The reception plays a central role — acting as Hosts of Welcome and Care: individuals who welcome, guide, care for the patient experience, and help build trust so patients commit to and follow through with their treatment. “Look beautiful, feel beautiful, and conquer the world.” Job objective Ensure an impeccable patient experience from the first contact (via WhatsApp/phone) through arrival and post-consultation, while maintaining organized administrative routines, appointment scheduling, spreadsheet tracking, and supporting consultation conversions and protocol sales when appropriate for the patient. Key responsibilities Patient service and experience * Greet patients with professionalism, care, and attention to detail (serving a demanding clientele). * Provide service via WhatsApp and phone: guidance, answering questions, confirmations, rescheduling, and follow-ups. * Guide the patient journey with warmth and clarity (pre- and post-service). * Maintain active relationships and ongoing contact with patients to ensure return visits and continuity of care plans. Scheduling, sales, and conversion * Schedule consultations and procedures in the internal system (training provided) and ensure calendar organization. * Convert new WhatsApp contacts by explaining treatments and selling protocols when clinically appropriate (no rigid sales barriers). * Update and manage sales spreadsheets, contact lists, targets, and patient movement records. Administrative routine and clinic organization * Create and complete Excel spreadsheets and keep internal records up to date. * Ensure the clinic is ready for service: environment organization, clinic cleaning, waiting room preparation, supplies, and overall standards. * Support administrative tasks as needed (tracking, organization, daily operational assistance). Requirements Mandatory * Prior experience in reception/customer service and administrative routines (minimum 2 years preferred). * Fluent Portuguese (spoken and written). * Excel: spreadsheet creation and completion (intermediate level). * Proficiency with WhatsApp (customer service, broadcast lists, professional workflow). * Flexibility to alternate or cover shifts as required. * Comfortable with sales and performance targets (WhatsApp conversions and protocol sales).
João Silva
Indeed · HR
João Silva
Indeed · HR
