Technical Support Analyst

Description

Job Summary: The professional will be responsible for handling, registering, diagnosing, and resolving technical support issues, as well as providing user support and documenting procedures. Key Highlights: 1. Technical support request handling and registration 2. Hardware and software problem diagnosis and resolution 3. User support for internal systems and corporate applications Handle and register technical support requests (in-person, remote, or via phone); Diagnose and resolve hardware, software, and system issues; Provide user support for internal systems and corporate applications; Perform basic equipment configurations, installations, and maintenance; Track and monitor support requests until final resolution; Escalate more complex issues to higher-level teams when necessary; Document procedures, solutions, and best practices; Support continuous improvement of support processes. Employment Type: Full-time Compensation: R$1.664,31 - R$2.414,32 per month Benefits: * Meal allowance * Transportation allowance