Technical Support Analyst

Description

Job Summary: The professional will be responsible for handling and registering technical support tickets, diagnosing and resolving issues, providing user support, and documenting procedures. Key Highlights: 1. Technical support ticket handling and registration 2. Hardware and software problem diagnosis and resolution 3. User support for internal systems and applications Handle and register technical support tickets (in-person, remote, or by phone); Diagnose and resolve hardware, software, and system issues; Provide user support for internal systems and corporate applications; Perform basic equipment configurations, installations, and maintenance; Track and monitor tickets until final resolution; Escalate more complex issues to higher-level support when necessary; Document procedures, solutions, and best practices; Support continuous improvement of support processes. Employment type: Full-time Compensation: R$1\.664,31 \- R$2\.414,32 per month Benefits: * Meal allowance * Transportation allowance