[Tech] SRE Specialist | AI | REMOTE

Description

**\[Tech] SRE Specialist \| AI \| REMOTE** ============================================ TOTVS \| Remote Job Description You will be part of the Site Reliability Engineering (SRE) team, responsible for establishing quality standards for infrastructure services, keeping up with market innovations, and ensuring the excellence of the technological ecosystem of TOTVS Cloud environments. You will be responsible for ensuring the reliability, availability, performance, security, and continuous evolution of the services under your responsibility, acting as a technical reference in the implementation of solutions, process automation, observability, governance, and continuous improvement, directly contributing to the company's strategic objectives. Responsibilities and attributes **WHAT YOU WILL DO:** * Continuously monitor system health, create effective alerts, and ensure proactive incident coverage. * Respond quickly to critical incidents, coordinating mitigation, communication, and resolution. * Manage changes, updates, and deployments with a focus on security, stability, and availability. * Build and maintain pipelines, libraries, and automations for provisioning, deployment, and operation in high-availability Cloud environments. * Establish and ensure security by design standards in infrastructure, code, and data. * Design and evolve end-to-end observability solutions, integrating logs, metrics, traces, and events. * Create, manage, and improve reliability indicators (SLIs, SLOs, MTTR, MTTA). * Conduct blameless post\-mortems and implement corrective and preventive actions. * Influence architectural and operational decisions aiming for resilience, scalability, and cost efficiency. * Document technical standards, playbooks, and communicate technical impacts in business language. * Define strategic priorities for the SRE backlog, balancing reliability, delivery speed, security, and costs. * Support audits, compliance, and security governance in alignment with risk and compliance teams. * Ability to mentor and technically influence other teams, promoting a culture of automation, security, and reliability, and fostering a culture of ownership over production systems. * Disseminate technical knowledge through mentorships, training, workshops, documentation, and internal and external presentations, contributing to team development. * Continuously seek new technologies, solutions, and market references from manufacturers and suppliers, evaluating their technical and business viability. Requirements and qualifications **WHAT WE EXPECT FROM YOU:** * Mastery of advanced SRE, DevSecOps, and incident management concepts. * High-level infrastructure and pipeline automation, utilizing Shell, Python, Go, Node.js, or Groovy. * Experience with monitoring and distributed observability (Prometheus, Grafana, Loki, ELK/Elastic Stack, Datadog, New Relic, OpenTelemetry). * Solid experience with public Cloud (GCP, AWS, or equivalent), including provisioning, automation, and cost optimization. * Experience in advanced CI/CD and DevSecOps, with tools such as Git/GitOps, Jenkins, ArgoCD, Maven, SonarQube/Cloud. * Proficiency in containers and orchestration (Docker, Kubernetes) and Infrastructure as Code (Terraform, Ansible, CloudFormation, Chef). * Experience with messaging and data streaming services such as Kafka, Redis Streams, Google Pub/Sub, Dataflow. * Experience with SQL and NoSQL databases, including PostgreSQL, AloyDB, MySQL, MongoDB, Elasticsearch, BigQuery. * Experience in incident management and troubleshooting in complex systems, utilizing PagerDuty, Opsgenie, StatusPage, Splunk, or equivalents. * Knowledge of information security, compliance, and cloud environment governance (LGPD, Privacy by Design, SAST/DAST, IAM, Secret Management). * Familiarity with high-volume data and traffic environments, and experience with resilient design. * Experience or interest in DataOps/MLOps, working with large-scale data and AI pipelines (desirable). * Background in software architecture and development, with mastery of version control, APIs, microservices, and REST/gRPC patterns. * Experience with agile methodologies (Scrum, Kanban, or similar). * Use of assistive AI and productivity tools such as GitHub Copilot, ChatGPT, or similar (differential). * Knowledge of TCP/IP networks, DNS, HTTP/HTTPS, TLS, Load Balancers, CDN, VPN, proxies, and connectivity troubleshooting. * Advanced Linux administration, performance analysis, process management, memory, disk, network, and troubleshooting in production environments. Desirable requirements **IT WOULD BE GREAT IF YOU HAD:** * Relevant certifications (AWS, GCP, Kubernetes, ITIL, Security\+). * Experience with security policies such as zero\-trust. * Experience in FinOps and cost management in distributed environments. * Experience with blue/green deployments, canary releases, and chaos engineering. * Experience with standardized deployments via templates (Helm/Kustomize). * Practice with unified observability via OpenTelemetry and distributed tracing. * Experience in building internal platforms (IDP), use of Backstage, environment automation. * English: Intermediate/Advanced Salary range To be discussed Employment regime CLT Benefits * TOTVS Network University, a Corporate University with free content and certifications for each employee; * \+Saudáveis Program, which cares for each TOTVER with advisory and actions focused on well-being in body, mind, and personal finances; * \+Vantagens Program, the largest discount network in Latin America, exclusive for our employees; * \+ Cuidado Program, a personal support program for employees and family members, with guidance in various specialties such as: psychology, social work, pet consulting...; * Einstein Conecta, an online medical guidance benefit by doctors from Hospital Israelita Albert Einstein, completely free; * Health and dental plan; * Meal voucher and/or food voucher; * Transportation voucher and shuttles at some metro stations; * Extended maternity and paternity leave; * Lactation room; * Bicycle rack; * Locker room; * Life insurance; * Daycare assistance; * Private pension; * Office that stimulates creativity and productivity with environments for snacks, game rooms, billiard tables, and armchairs to relax; * Gympass. About the company As a leading technology company, we are a universe of dissatisfied people, driven by innovation, autonomy, learning, and performance. Together, we create opportunities, transform futures, and share knowledge. Here, your professional development happens in an inclusive, respectful, and energizing environment. From people to people! We seek sustainable growth. And we use data and AI to drive smarter and more efficient results for our clients. Come with us to innovate and build the future of technology. \#VemPraTOTVS \#SomosTOTVS