Commercial Supervisor | Pier 8

Description

**At Trust Group**, we believe in relationships built on closeness, strategic vision, and a focus on sustainable growth. We are seeking a Commercial Supervisor to lead our freight forwarding operation, driving commercial performance, portfolio expansion, and strengthening the group's full-service model. Here, you will play a strategic role, engage directly with key market clients, and take ownership in building an increasingly consultative, integrated, and metrics-driven commercial operation. **Responsibilities and duties** * Lead the cargo agency commercial team, monitoring individual and collective performance; * Structure and strengthen cross-selling strategies across the group's companies and solutions; * Develop a consultative commercial approach, identifying integrated opportunities within the full-service model; * Manage and optimize the commercial funnel, tracking KPIs such as: conversion rate, utilization, sales cycle, number of opportunities, forecast, average deal size, retention, and portfolio expansion; * Implement commercial methodologies, processes, management rituals, and follow-up cadences; * Build a macro view of the commercial operation, identifying bottlenecks, opportunities, and growth levers; * Support strategic negotiations and key account development; * Ensure alignment among commercial, operational, and customer service teams; * Build close relationships with strategic clients, understanding their operations, pain points, and expansion potential; * Develop the team through close coaching, technical guidance, and metrics-oriented management; * Ensure commercial predictability and sustainable growth of the operation **Requirements and qualifications** * Prior experience in the cargo agency / freight forwarding segment; * Proven experience in commercial management and team leadership; * Strong command of the sales funnel, commercial KPIs, and management methodologies; * Analytical ability to assess performance, conversion, and operational efficiency; * Strategic mindset, results-oriented, and growth-focused; * Experience with CRM, pipeline management, and forecasting; * Strong negotiation, relationship-building, and consultative B2B market skills. **Additional information** **What you’ll find here** ---------------------------- A dynamic and growing environment A collaborative and close-knit culture Autonomy and space to shape your role Strategic involvement within the international trade and integrated logistics ecosystem Passionate people with an owner’s mindset and a results focus **Here, you join us as a partner—not just an employee—and never compromise on quality of life.** Flexible Benefit – Flash Card R$ 1\.280,00 per month to use as you prefer: meals, mobility, culture, or wellness. Life Insurance Coverage of R$ 20\.000,00, including family indemnity and funeral expense coverage. Birthday Day Off A day off to celebrate your way. Paid Rest Period You are entitled to a planned, paid break to disconnect and recharge. Work model: 100% in-person in Itajaí/SC We are a group specialized in integrated solutions for International Trade, Logistics, and Distribution, operating end-to-end to deliver efficiency, predictability, and growth to companies across diverse markets. More than executing operations, we work strategically across the entire supply chain: mitigating risks, anticipating scenarios, and building solutions that directly impact our clients’ results. Our mission is clear: **help companies become bigger and better.** And we pursue this with an ambitious vision: **to rank among the top 10 reference companies in International Trade management, serving our clients end-to-end.** All of this is possible because we believe in people. Here, every team member is part of the **WeTrust Tribe** — an environment built by passionate individuals with complementary profiles and a genuine drive to make things happen. #### **Values guide this journey every day:** **Trust** **Integrity** **Commitment** **Gratitude** **Passion