Operational Support Analyst

Description

### **About Quero Passagem** We are a digital marketplace for bus tickets and travel, with the mission of connecting people to destinations across Brazil in a practical, safe, and agile way. We continuously innovate to deliver the best experience to our customers, driving tourism sector transformation through creativity. ### **The Opportunity** We are looking for an **Operational Support Analyst** to support bus ticket sales operations, ensuring process quality, partner service, and smooth operational functioning. ### **Your Responsibilities** * Issue, rebook, cancel, and query bus tickets; * Provide operational support to **B2B** and **B2C** operations; * Assist commercial partners and provide internal company department support; * Monitor operational queues, prioritizing requests based on criticality and SLA; * Verify reservations, fares, schedules, and passenger data, ensuring information accuracy; * Identify, correct, and track operational inconsistencies; * Support continuous process improvement and contribute to operational efficiency. ### **Requirements:** * Prior experience in operations, customer service, or back-office roles; * Experience with bus ticket issuance systems or similar platforms; * Proficiency in Microsoft Office Suite; * Analytical, organized profile with strong attention to detail; * Ability to handle multiple simultaneous tasks. ### **Job Details** * **Work Location**: Fully remote * **Employment Type**: CLT (Consolidated Labor Laws) * **Work Schedule**: 6 days on / 1 day off \| rotating shifts * **Shifts**: 3:00 PM – 9:15 PM \| 6:00 PM – 12:15 AM ### **Amazing Benefits for You!** ️ Food/Voucher Meal via iFood; Comprehensive Health and Dental Plan fully covered by the company; ️ Life Insurance; Gympass; Childcare Assistance for mothers and fathers with sole custody; Exclusive discounts on bus tickets; Pharmacy discounts; SESC membership; Birthday day off and birthday gift; Payroll-deductible loans with special rates; Longevity bonus; Home office allowance. ### **Shall We Embark Together?** If this opportunity resonates with you, join us in transforming tourism in Brazil! \#JoinQP