Junior Customer Success Assistant

Description

? Join GR Academy! GR Academy is a business school created to train entrepreneurial managers and help companies grow with greater clarity, organization, leadership, and strategy. Through our methodology, we support entrepreneurs in structuring management, organizing processes, developing teams, and improving results. We are currently experiencing growth and structural development within our Customer Success area and are seeking an organized, proactive individual with strong communication skills to directly monitor mentees and support the operational activities of the area. If you value organization, people, continuous learning, and wish to advance professionally in a dynamic environment, this opportunity may be right for you. Learn more about the role Junior Customer Success Assistant Key Responsibilities Customer Monitoring * Monitor mentees throughout their journey in GR Academy programs * Maintain active contact with customers * Support initial activation of new customers in their journey * Conduct the operational welcome call * Encourage customer participation in activities and meetings * Identify customers with low engagement and escalate to leadership Routine and Operational Organization * Organize and track schedules, meetings, and communications with customers * Ensure customers are prepared for meetings * Track attendance, participation, and progress * Support organizational efforts within the Customer Success area Delivery Support * Assist CS3 and leadership in delivering services to customers * Organize materials, links, and information * Record meetings and track action plans * Provide operational support for consultations and training sessions Customer Communication * Maintain active communication with mentees * Send reminders, guidance, and materials * Route strategic requests to the responsible person * Ensure clear and organized communication Organization and Recordkeeping * Update information in systems, spreadsheets, and CRM * Log interactions and follow-ups * Organize data and support area reporting Qualifications and Skills * Completed high school education (enrollment in higher education is a plus) * Experience in customer service, support, or administrative routines * Strong verbal and written communication skills * Organizational ability and attention to detail * Proficiency with digital tools (WhatsApp, spreadsheets, systems) * Proactive, responsible, and execution-oriented profile * Interest in learning about business, management, and company development Advantages: * Experience in Customer Success * Experience with CRM * Exposure to small businesses Compensation and Benefits * Fixed CLT salary of R$ 2.400,00 * Monthly variable compensation of up to R$ 800,00, divided into three independent components: Activation, Engagement, and Renewal * Flexible benefits via iFood Benefícios * On-site cafeteria * Birthday day off * Growth opportunities at GR Academy Development and Growth * Participation in internal training programs * Access to GR Academy’s educational ecosystem * Certification in Customer Success * Opportunity to attend school events, trainings, and lectures Important Information * Employment type: CLT * Work mode: In-person * Schedule: Monday to Friday * Working hours: 9 AM to 6 PM Why is this position different? Here, operations are strategic. You won’t just execute tasks—you’ll learn firsthand how a business school operates. You will: * Learn about corporate management in practice * Interact with entrepreneurs and leaders * Develop business acumen * Grow within an expanding business school Apply now and grow with us! If you’re organized, communicative, eager to learn, and want to be part of something growing, this opportunity could be your next career step.