Customer Service

Description

The responsibilities of a customer service representative include: Providing support and answering customer inquiries; resolving issues and registering complaints; managing contact through various channels, such as telephone, e\-mail, tools, ERPs, Internet, or social media. The representative will act as a liaison between the company and the consumer, always striving for customer satisfaction and loyalty. **Main Responsibilities** * Support and Inquiries: * Assist partners in clarifying questions regarding products, services, support, and company procedures. **Problem Resolution:** * Handle complaints and dissatisfaction, seeking efficient and satisfactory solutions for the customer. * Information and Guidance: * Provide accurate information and relevant guidance about the products and services offered. * Support for the authorized service network **Relationship Management:** * Build strong relationships with customers and partners, conveying a positive image of the company and contributing to customer loyalty. **Digital Channels:** * Work will be conducted via telephone, chat, e\-mail, or social media, requiring communication skills adapted to each platform and proficiency in Internet knowledge. **Essential Skills** * Communication: Ability to express oneself clearly and concisely (verbal fluency and mastery of the Portuguese language). * Empathy and Patience: Ability to put oneself in the customer's position and handle dissatisfaction calmly and resiliently. * Problem Solving: Aptitude to find quick and effective solutions to customer requests. * Product Knowledge: In-depth knowledge of products and services to provide optimal assistance. * Flexibility and Adaptability: Ability to handle different types of customers and situations. Job Type: Full-time, Permanent CLT Compensation: R$1\.600,00 \- R$1\.750,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site