Job Summary: Provide customer service in a multi-channel contact center, offering solutions and recording requests within an environment that values both technology and human warmth. Key Highlights: 1. Comprehensive training provided, ideal for first-time employment. 2. Career development plan with promotion opportunities. 3. Company recognized as one of the best places to work. Telemarketing Operator position, under CLT employment regime, with 100 openings for customer service in a multi-channel relationship center (phone, chat, e-mail, and WhatsApp). No prior experience required; however, previous experience as a telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or passive customer service representative, salesperson, interaction expert, or operator will be considered a strong advantage. About AeC AeC is a Brazilian company with over 30 years of market presence, specializing in customer relationship management and business process outsourcing, operating across 21 units in 7 states and 11 cities nationwide. We are a technology-driven company with a human touch, recognized for six consecutive years as one of the best companies to work for, with a strong focus on diversity, employee well-being, and professional development. Your Responsibilities (Key Activities) * Handle customer calls, answering questions and recording requests. * Provide quick and clear solutions, guiding customers step-by-step to resolve issues, working across digital channels such as e-mail, online chat, WhatsApp, voice, and other support mediums. * Record all interactions in company systems, following established scripts, policies, and internal procedures. Mandatory Requirements * Must be at least 18 years old. * Completed high school education (secondary level). * Availability to work onsite in Mossoró. * Availability for part-time shifts on rotating schedules (6x1 or 5x2), during morning, afternoon, or night shifts. Preferred Qualifications (not mandatory) * No prior experience required; however, previous experience in roles such as telemarketing operator, customer service representative, receptionist, call center operator, customer service analyst, customer support agent, consultant, collections agent, active or passive customer service representative, salesperson, interaction expert, or operator will be considered a strong advantage. * Experience in customer service, customer support centers (SAC), sales, collections, or reception. * Strong communication skills, clear diction, concise writing, and ability to interact effectively with the public. * Interest in building a career in customer service, sales, retention, collections, or customer relationship areas. Benefits and What We Offer * Formal CLT employment contract, providing job stability and benefits according to company policy. * Comprehensive training for customer service roles, including for those entering their first job. * Collaborative work environment integrating technology, innovation, and a people-first approach. Career Development Plan At AeC, your professional growth is our priority. * Starting from your third month, you may participate in our internal opportunities program and compete for promotions to other roles. * In 2025, over 4,000 employees were promoted nationwide, demonstrating the strength of our career development plan. Employment Type and Work Model * Employment Regime: Permanent – CLT. * Work Model: Onsite, in Mossoró. * Number of Openings: 100 positions. Who This Role Is For * Individuals seeking their first job, with no prior telemarketing or call center experience. * Professionals who have previously worked in customer service, sales, customer support centers (SAC), collections, or reception and wish to grow within a large company. * Communicative, empathetic individuals who enjoy helping customers and seek a structured career path in customer service. How to Apply Click “Apply” on the platform, fill in your details, and attach your updated resume. No prior experience is required: we provide comprehensive training for you to become a Telemarketing Operator at AeC. **Join AeC and build your customer service career powered by Technology and Human Warmth.** Job Type: Permanent CLT Compensation: Up to R$1.518,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Selection Question(s): * PROVIDE A VALID E-MAIL ADDRESS FOR CONTACT PURPOSES: Format: @(gmail, outlook, yahoo, icloud).com Work Location: Onsite
João Silva
Indeed · HR
João Silva
Indeed · HR
