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LEVEL 2 SUPPORT ANALYST

R$3,540-3,541/month
Indeed

Company

Job typeFull-time
Workplace typeRemote
Experience levelNo experience limit
Education levelBachelor's Degree

Description

**POSITION AVAILABLE FOR ALL BRAZIL** RESPONSIBILITIES * Provide support and assistance to enterprise clients; * Analyze and resolve critical issues; * Perform troubleshooting on VoIP systems; * Support integrations with third-party equipment; * Create and maintain technical documentation and internal procedures QUALIFICATIONS AND PROFILE * Bachelor's degree completed or in progress in Network Engineering, Computer Science, Information Systems, or related fields. * Knowledge of TCP/IP networks, VoIP protocols (SIP), and REST APIs (GET/POST/PUT). * Installation and configuration experience in Windows and Linux environments. * Knowledge of access control systems, IP CCTV, biometrics, and automation integrations. * Basic database skills. PREFERRED QUALIFICATIONS: * Experience with monitoring centers, VMS software, and access control equipment. * Experience with remote concierge software. * Knowledge of automation scripting and API-based integrations. * Certifications in networking, VoIP, or electronic security. Employment type: Full-time, CLT permanent contract Salary: R$3.540,00 \- R$3.541,00 per month Work location: Remote

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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