Systems Specialist I

Description

Job Summary: Act as the primary orchestrator for application support, evolution, and governance, ensuring operational stability, business alignment, and cross-team integration. Key Highlights: 1. Lead the energy transition and commit to being fully green by 2030. 2. Operate in a high-availability, mission-critical environment. 3. Promote technical quality and continuous evolution of applications. Country/Region: BR City: São Paulo Business Platform: EDP is a global energy group present in approximately 30 markets, with a strong focus on renewable energy. With over 45 years of experience, we have consolidated a significant presence in the global energy landscape, grounded in our commitment to becoming fully green by 2030 and leading the energy transition. With more than 13,000 employees worldwide, we are committed to using our energy and heart to drive a better tomorrow. **Job Mission** Act as the primary orchestrator for application support, evolution, and governance, ensuring operational stability, adherence to SLAs, and continuous alignment with business needs. Responsible for ensuring end-to-end governance, operational stability, and continuous evolution of applications, serving as the central integration link among business, IT, and vendors—ensuring efficient service delivery, SLA compliance, and business value generation. Responsible for guiding and analyzing requests for system and process improvements and evolution from business areas, as well as for application maintenance and support—researching and analyzing solutions to achieve standardization, operational efficiency, continuous improvement, and process modernization, ensuring implementation of EDP IT policies, guidelines, and standards. Guides less experienced analysts, exercises autonomy in carrying out responsibilities, and supports the area manager. Performs analyses, discusses and clarifies doubts, and verifies decision compliance. Emphasis on responsibilities related to standardization and analysis of operational procedures and compliance of requested projects. **Key Responsibilities** **Service Governance and Support** * Ensure availability, stability, performance, and full functionality of applications and services under your responsibility; * Manage critical incidents, problems, and changes, ensuring effective resolution and preventing recurrence; * Monitor service quality, SLAs, and application performance; * Lead operational forums (e.g., support committees, weekly reviews); * Monitor application health, including incident volumes, defects, and requests. **Vendor and Contract Management** * Serve as the focal point for managing partners and vendors; * Ensure contractual compliance, delivery quality, and service levels (SLAs); * Manage contractual impact arising from service failures or deviations; * Promote and conduct ongoing technical and operational alignment with vendors. **Directly supports contract management and relationship management with service providers.** **End-to-End Application Management** * Master the architecture, integrations, infrastructure, and functional context of solutions; * Ensure updated technical documentation and traceability of applications/solutions; * Identify opportunities for continuous improvement and technological evolution; * Ensure compliance with security, continuity, and regulatory requirements; * Identify opportunities for improvement, evolution, and technological modernization. **Requires deep technical and functional knowledge of applications and their context.** **Portfolio Planning and Management** * Contribute/support the management and evolution of the application portfolio and initiatives; * Ensure alignment with business strategic priorities; * Assess risks, capacity, and feasibility of new demands/initiatives; * Monitor financial/budgetary execution, forecasting, and budget variances; * Ensure, together with project managers, the full project management lifecycle (kick-off, monitoring, acceptance, closure). **Financial Management and KPIs** * Manage/control application budgets (Run + Change); * Define, monitor, and report service, performance, and efficiency KPIs (quality, availability, cost, efficiency); * Produce executive and operational performance reports. **Continuous Evolution and Technical Quality** * Promote engineering best practices (CI/CD, automation, observability); * Identify, prioritize, and manage the technical debt backlog jointly with business/PO, reducing debt and improving application robustness; * Ensure technical quality of deliverables and adherence to security, compliance, and continuity standards; * Responsible for ensuring technical quality, evolution, and adherence to performance and security requirements. **Business Interface** * Act as a strategic partner to business areas (Product Owners/CPOs/BRMs/Customer Areas); * Translate business needs into technical and operational guidance; * Conduct alignments, Business Reviews, and periodic executive checkpoints; * Ensure prioritization based on business value (Business Case). **Expected Competencies** **Technical** * Solid experience in Application Management (Application Management / AMS); * Experience with ITIL (Incident, Problem, Change, SLA Management); * Experience in incident, problem, and change management; * Knowledge of system architecture and integrations; * Experience in vendor and IT service contract management (outsourcing); * Knowledge and experience using operational and financial metrics; * Knowledge of budget management and performance indicators; * Knowledge and experience with agile methodologies; * Knowledge and experience in project management; * Operate in a high-availability, mission-critical environment; * Engage in technical team development, guiding less experienced analysts. **Behavioral** * Strong cross-functional orchestration and coordination capability (business, IT, and partners); * Systemic vision and results orientation (business + technology); * Executive communication and influencing skills (for executive leadership and stakeholders); * Analytical and data-driven profile; * Crisis management and decision-making under pressure / crisis management. **Mandatory Requirements** * Degree in Computer Science, Information Systems, or related fields; Experience with agile methodologies; * Experience in project management; * Experience implementing KPIs, vendor management, and contract management; * Experience operating in a high-availability, mission-critical environment; * Experience working at Utilities companies; * Experience managing and implementing ITIL processes; * Strong communication and management skills. **Desirable:** Experience working at Energy companies; CRM Microsoft Dynamics Fluent English. **Equal Opportunity for All** Our vision is that each person brings their unique characteristics and experiences to fulfill our mission of creating new energy for the planet. We are an inclusive employer, ensuring all candidates are treated fairly throughout the recruitment process. We value and welcome everyone, committing to foster a sense of belonging for every member of the EDP Group. **Need more reasons to apply?** As one of the best employers, we: Empower our employees with a positive and innovative work environment that promotes collaboration and agile decision-making; Respect and value each individual, offering a flexible, healthy, and inclusive workplace with an attractive range of benefits; Provide a meaningful work experience and prepare our employees for future challenges through diverse development and internal mobility opportunities. **Our Achievements:** * Certified as one of the best employers by the Top Employers Institute * Listed in the Bloomberg Gender-Equality Index * Globally certified as a family-responsible company by Fundación Másfamilia * Recognized as one of the 100 best places to work by the Houston Chronicle Discover our tips to improve your performance during the selection process and apply by **05/21/2026**, if you believe you are the right person for this opportunity. **Work Location: São Paulo – SP (Lapa)**