Service Supervisor

Description

Job Summary: Professional required to lead and develop a technical team, monitor KPIs, address non-conformities, provide customer service, and monitor operational costs. Key Highlights: 1. Technical team leadership and development 2. KPI management and continuous improvement 3. Customer service and cost monitoring Main Responsibilities: Supervise, guide, and develop the technical team, ensuring performance, operational discipline, and cooperation; Monitor departmental KPIs (productivity, rework, costs, customer satisfaction, and response time); Address non-conformities, propose improvements, and lead corrective and preventive actions; Provide customer service and follow-up; Monitor operational costs and support waste reduction initiatives. Desired Profile: Technical education in Mechanical, Mechatronics or Electromechanical Engineering; or currently pursuing a Bachelor's degree in Mechanical Engineering; Experience in people management / leadership; Experience in service planning (PCM / PCP); Advanced Excel proficiency; Minimum Education: Technical Course Desired Qualifications:* Mechanical/Mechatronics Engineering, Bachelor's Degree * Electrical Engineering, Bachelor's Degree * Production/Industrial Engineering, Bachelor's Degree Driver's License: Class B * Health Insurance (outpatient or hospital) * Education Allowance * Alelo Multi-Benefits Card * Attendance Bonus * Gympass * Cafeteria * Profit Sharing Program (PLR) * Life Insurance