Operational Relationship Analyst I

Description

**Operational Relationship Analyst I** **Location: Remote, with availability for occasional travel to attend events** **Shift schedule: 12x36** **Shift: Night** **Employment type: CLT** **Level: Junior** **About Fretadão:** Fretadão is Brazil's \#1 corporate mobility solution. We connect companies and transport providers to deliver intelligent, sustainable, and efficient transportation solutions for thousands of employees every day. With proprietary technology and nationwide operations, we help large enterprises reduce logistics costs and improve the quality of life for their teams. And we are growing rapidly. That’s why we’re looking for an Operational Relationship Analyst to join our support team and play a leading role in generating new business opportunities. **The challenge:** Ensure the best possible customer experience in daily operations, strengthen relationships across multiple channels—including in person, calls, chat apps, emails, and others—and suggest technical or process improvement insights aimed at maximizing customer satisfaction. **Your responsibilities:** * Strengthen client relationships and present performance indicators; * Identify opportunities to improve processes and systems (e.g., shift scheduling, demand management); * Handle operational-level tickets; * Suggest improvements to existing processes; * Build and maintain relationships with partner transport providers; * Identify opportunities to create or eliminate routes to better serve clients, evaluating from a commercial perspective; * Analyze operational data; * Participate in external meetings. **What you’ll find here:** * A collaborative and dynamic environment that values innovation and growth; * A culture of continuous learning and accelerated development; * Participation in impactful projects that improve the daily lives of thousands of people; * A fully remote work model; * Competitive benefits and a people-first culture. **Our benefits** * Flex Food Swile – BRL 770.00/month * Mobility Card / Commuter Benefit * Sul América Health Insurance (no employee contribution for Fretonautas) * Sul América Dental Insurance (full employee contribution for Fretonautas) * Life insurance * WeWork – access to coworking spaces across Brazil * Salary advance via Creditas * Payroll-deductible loan * Pharmacy benefit * Vittude – online therapy sessions with special conditions via Swile * Total Pass – physical and mental well-being, including access to gyms and studios * Posher – online yoga classes, psychotherapy, nutrition services, and more * Birthday day off * Fretonauta Talent Referral Program * Best Off – Discount Club * Open English partnership – special conditions for English learning **Why Fretadão?** Because here, you’ll work at a company redefining corporate mobility in Brazil—through technology, purpose, and real-world impact. Your work will improve the lives of thousands of people every day.