Service Management Intern

Description

Job Summary: Grupo Sinosserra is seeking a professional to support the calculation and consolidation of performance indicators, maintain the performance report, and contribute to process improvements. Key Highlights: 1. Support the governance of the CSC Service Catalog 2. Participate in routine management and operational meetings 3. Contribute to process improvement initiatives Grupo Sinosserra's story began in 1947: Market vision, quality, and credibility transformed a small automobile dealership into one of the largest and most solid business groups in Rio Grande do Sul. Our aspiration is to be a Group recognized for its long-lasting relationships, delivering complete, high-quality experiences. Under the People and Management pillar, our objective is to ensure an environment that values people, aligning and engaging them with the Group's strategy, goals, and values. **We are over 1,000 employees united by the same values: Determination, Respect, Flexibility, Creativity, Game Vision, Connection with the New, Empathy, Good Humor, Delivery Focus, and Ability to Inspire Trust.** Join a Group that believes in people and grows with them! **\#JoinTheGroup** With you, we are more **COMPLETE**. **Responsibilities and Duties** * Support the calculation and consolidation of CSC performance indicators (KPIs). * Assist in maintaining and evolving the CSC Performance Report, consolidating operational results from departments. * Support the governance of the CSC Service Catalog through the incident ticketing system. * Participate in departmental routine management and operational meetings, supporting indicator tracking and problem logging. * Assist in mapping and documenting processes, contributing to knowledge management and standardization across CSC departments. * Contribute to process improvement initiatives and capacity analysis of CSC departments. **Requirements and Qualifications** **Technical Competencies:** * Currently pursuing a Bachelor's degree in Production Engineering. * Knowledge of Lean philosophy tools. * Intermediate-level Excel proficiency. * Experience in continuous improvement projects and familiarity with process mapping software will be considered advantageous. **Behavioral Competencies:** * Proactivity. * Creativity and innovation. * Accuracy and assertiveness. * Planning and organization. * Strong interpersonal skills. **Additional Information** **Internship stipend:** R$ 1\.500,00 \+ R$ 200,00 meal allowance (VR) Full transportation allowance Hybrid work model Health insurance (available after 6 months) **We are Grupo Sinosserra, one of the largest automotive dealership and financial services groups in Rio Grande do Sul.** In nearly 80 years of history, we have stood out in the Rio Grande do Sul market through companies **Sinoscar (Chevrolet), Guaibacar (Volkswagen), Tramonto Jeep, KIA Sinosserra, Omoda \| Jaecoo Sinosserra, Jetour Sinosserra, Sinosserra Corretora, Sinosserra Financeira, Sinosserra Promotora, ApliCap, and Companhia de Participações Sinosserra (CSC)**. Our achievements are significant because our foundations are solid, built upon principles such as respect, honesty, transparency, and hard work. Our results reflect a Group prepared to manage crises, develop people, and continuously optimize processes. Our goals are built on a broad market vision, relentless pursuit of innovation, and care for our people and community. For four consecutive years, we have been certified as one of the Best Companies to Work For, according to the Great Place To Work (GPTW) survey. In 2024, we debuted in two rankings: Best Companies to Work For in Rio Grande do Sul and Best Companies to Work For in Retail Brazil. These achievements reinforce our commitment to strengthening our culture, innovating, recognizing, and caring for our people. *With you,* *we are* *more complete!* *\#JoinTheGroup*