Junior Planning Analyst

Description

Job Summary: Manage outbound dialing performance, continuously monitor and act on key metrics, and manage operational blocks to ensure compliance and efficiency. Key Highlights: 1. Performance management of outbound dialing with focus on maximizing contact 2. Real-time monitoring and intervention in dialing metrics 3. Management of operational blocks and restrictions for compliance Description Manage outbound dialing performance, ensuring optimal utilization of installed capacity (PDM and channels), with emphasis on maximizing contact and productivity; Continuously monitor and intervene in key dialing metrics—such as Answer Rate ("Alô"), CPC (Contact with the Right Person), Abandonment Rate ("Hang Up"), and Occupancy—and implement real-time adjustments to correct deviations; Manage operational blocks and restrictions (e.g., complaints, invalid numbers, blacklist) to ensure dialing compliance and efficiency; KPIs: Contact Rate ("Alô"); CPC (Contact with the Right Person); Abandonment Rate ("Hang Up"); Mailing Penetration; Hourly Performance; Adherence and monitoring of Pause occupancy and operational deviations. Minimum Education: Bachelor's Degree * Meal Allowance (VR) * Health Insurance * Dental Insurance * University Partnerships * Day Off