Who are we? We are Gesuas, one of the leading socio-assistance intelligence platforms for managing social assistance policies in municipal governments. We operate with purpose, technology, and social impact, promoting innovation and efficiency in public administration. We believe that the right people, in the right environments, make a difference. Therefore, we seek talent passionate about technology, with spark in their eyes and willingness to build solutions that drive social transformation across Brazil. What do we expect? This is for those who love impacting lives through technology! At GESUAS, we seek individuals who dream of working in a collaborative, dynamic, and continuously evolving environment. If you possess organizational skills, attention to detail, and a focus on delivering real value to customers, this may be the place for you! ? As a Customer Success Analyst, you will serve as the liaison between the platform and the municipalities it serves, promoting strategic use of the tool, monitoring success metrics, conducting onboarding sessions, follow-up meetings, and training, while also proposing initiatives to elevate the customer experience to the next level. Responsibilities and Duties: * Conduct **onboarding** for new clients, ensuring a smooth and success-oriented implementation; * Hold **regular follow-up meetings** (ongoing), fostering engagement, retention, and strategic use of the platform; * Administer and analyze **customer satisfaction surveys** (NPS and CSAT), proposing action plans based on results; * Proactively address **churn-risk situations**, designing customized retention strategies; * Serve as the bridge between customers and internal teams (product, support, sales), ensuring seamless resolution of requests; * Deliver in-person and online training. Requirements: * **Bachelor's degree in Social Work, Psychology**, or **other degrees with professional experience in SUAS;** * **Reside in São Paulo**, due to potential local activities with clients; * Ability to work with data, interpret metrics, and propose strategic initiatives; * Excellent verbal and written communication skills, with active listening and empathy; * Preferred: Prior experience with public management platforms, especially those focused on Social Assistance (e.g., GESUAS). **And if you still have questions about whether GESUAS is a great place to work, here’s what else we offer:** * Life Insurance; * Health Allowance; * Home Office Allowance; . Meal and Food Allowance; * Flexible Working Hours; * Education/Language Allowance; . Psychological Support Platform; * Online Learning and Development Platforms; * Quality-of-Life Program (Workplace Gymnastics/Ergonomics); * Distinctive Environment with abundant exchange and fun (why not?); * Seniority Bonus; * Opportunities for personal and professional development; * And much more!
João Silva
Indeed · HR
João Silva
Indeed · HR
