Customer Success

Description

Job Summary: We are seeking a proactive Customer Success Assistant to manage customer relationships and support, ensuring client satisfaction and retention for the office. Key Highlights: 1. Central point for customer service and relationship management 2. Focus on quality, agility, and delivery tracking 3. Position requires proactivity, organization, and active follow-up About the Opportunity We are looking for a Customer Success Assistant to serve as the central point for customer service and relationship management with office clients. This professional will be responsible for organizing, directing, and tracking client requests, ensuring high-quality service, prompt responses, and effective delivery monitoring. **Important:** This is not an administrative or secretarial role. The position demands proactivity, organization, and active tracking of requests and customer satisfaction. Key Responsibilities Provide initial customer contact (phone, WhatsApp, and e\-mail) Receive and route calls and requests to internal stakeholders Track request progress with the team Conduct follow\-up after interactions to ensure resolution of requests Monitor whether requests have been fulfilled or remain pending Track customer satisfaction Support client retention and relationship management with the portfolio **Requirements:** Experience in customer service, relationship management, or active reception Strong verbal and written communication skills Organization and task management Proactivity in tracking and requesting internal follow-ups Preferred Qualifications Experience in an accounting firm Knowledge of administrative procedures Experience serving multiple clients Behavioral Profile Communicative and friendly individual Organized with attention to detail Proactive (not merely forwarding tasks, but actively tracking them) Strong sense of responsibility Ability to handle diverse situations and clients Benefits **Location:** Belo Horizonte/MG – Prado Neighborhood **Company:** Accounting Firm **Compensation:** R$ 2\.000 to 2\.500 **Employment Type:** CLT **Working Hours:** Monday to Friday, from 08:00 to 17:00 (1-hour lunch break) **Work Mode:** On-site