Commercial Operations and Cadillac Dealer Network Performance Consultant

Description

**Job Description** **Hybrid:** This position requires being physically present in the office 3 times per week (Tuesday to Thursday) **The role:** The Commercial Operations and Cadillac Dealer Network Performance Consultant will serve as the liaison between central strategy and execution at dealerships, ensuring consistency and excellence in Cadillac’s sales and post-sales operations. This professional will act in a consultative capacity with the dealer network, leading continuous improvement of sales and post-sales performance, ensuring adherence to Cadillac standards, and delivering a premium, differentiated customer experience throughout the entire customer journey. **What you will do (responsibilities):** * Strengthen Cadillac dealership performance through coaching, mentoring, and strategic planning. * Act as a strategic partner to the dealer network, promoting sustainable performance and alignment with brand strategy. * Conduct regular visits, identify improvement opportunities, and track action plans. * Monitor sales, post-sales, customer service, and customer satisfaction metrics. * Ensure efficiency in the sales funnel, CRM, and the Cadillac premium customer journey. * Ensure compliance with Cadillac’s operational, commercial, and brand standards. * Support implementation of commercial programs and end-to-end processes. * Address operational deviations by identifying gaps and improvement opportunities. * Prepare performance analyses and executive reports. **Location:** São Caetano do Sul \- SP **Your skills and competencies (required qualifications):** * Bachelor’s degree completed. * Professional experience with luxury automotive brands. * Prior experience with OEMs in sales and/or post-sales operations. * Field operations experience within a dealership network, preferably with premium or luxury brands. * Willingness to travel regularly within the area of responsibility. * Valid driver’s license and ability to drive. * Experience in a consultative role or performance management is highly desirable. * Strong proficiency in Microsoft Office and Power BI; experience with AI tools is a valuable differentiator. **What may give you a competitive edge (preferred qualifications):** * Advanced or fluent English is preferred; * Strong customer orientation and focus on premium experience. Consultative profile with stakeholder influence and engagement. * Analytical and data-driven mindset for decision-making. * Excellent communication, interpersonal relationships, and collaboration skills. * Organization, prioritization, and management of multiple demands. * Ability to operate effectively in dynamic and transformative environments. * Self-management, rapid learning, and adaptability. * Knowledge of CRM, sales funnel, and CX metrics. * Experience in dealer network transformation or go-to-market projects. \#LI\-AS \&\#xa;\&\#xa;GM does not provide immigration\-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future.\&\#xa;\&\#xa;This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.\&\#xa;\&\#xa;The selected candidate will be required to travel on a regular basis (25\-50%) for this role.\&\#xa;\&\#xa;This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.\&\#xa;\&\#xa; **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Non\-Discrimination and Equal Employment Opportunities** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role\-related assessment(s) and/or a pre\-employment screening prior to beginning employment. To learn more, visit **How we Hire** . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. 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