Client Engagement Lead

Description

**About Winnin** ------------------ Winnin Intelligence is an Artificial Intelligence platform that consolidates data from the world’s largest video platforms to help brands understand behaviors, identify trends, and build data-driven content strategies. More than just delivering data, we transform information into actionable intelligence so our clients can create more relevant content, strengthen their brands, and achieve better business outcomes. At Winnin, we are passionate about what we do. We dream big, question the obvious, and constantly seek new ways to drive impact. Above all, we believe in the power of teamwork: when diverse talents collaborate, share knowledge, and pursue a shared purpose, extraordinary things happen. **\#BeAWinner** **About the Team** ---------------- The Client Engagement team is responsible for ensuring client satisfaction, retention, and expansion at Winnin, guiding clients throughout their entire journey and ensuring our platform becomes a strategic partner for their businesses. As a Coordinator, you will lead a high-performance team, developing people, elevating delivery quality, and building an increasingly consultative approach. You are expected to be deeply connected to your clients’ business challenges and capable of transforming data and consumer behavior into strategic recommendations that deliver real impact for major brands. Beyond team management, this role plays a critical part in building executive relationships, identifying growth opportunities, and strengthening Winnin as an indispensable partner for our clients. **Your Day-to-Day Responsibilities** ----------------------------- * Lead, develop, and inspire a Client Engagement team composed of Account Managers and Account Strategists, fostering an environment of collaboration, autonomy, continuous learning, and high performance. * Define priorities, monitor KPIs, and ensure squad goals are achieved. * Serve as a mentor to the team in developing client strategies, elevating the consultative level of deliverables. * Build strong relationships with strategic stakeholders, becoming a trusted partner for clients across different organizational levels. * Develop robust and actionable Account Plans, identifying opportunities for growth, expansion, and account strengthening. * Ensure excellence in the customer experience throughout the entire journey, guaranteeing consistency, quality, and value generation in all deliverables. * Transform data, cultural trends, and consumer behavior into strategic recommendations and compelling narratives capable of influencing business decisions. * Facilitate cross-functional collaboration among Product, Sales, Marketing, and Customer Success to maximize value delivered to clients. * Act as the liaison between the team and leadership, sharing learnings, challenges, opportunities, and evolution of key metrics. **What We Expect From You** --------------------------- * Proven experience leading teams and developing people. * 7+ years of experience in Strategic Planning, Creative Strategy, Marketing, Consumer & Marketing Insights, Branding, Client Services, Customer Success, or Account Management. * Experience managing strategic clients and complex accounts. * Ability to build trust-based relationships and influence stakeholders across organizational levels, including executives. * Strong strategic and consultative mindset—connecting data, consumer behavior, and business objectives to generate actionable recommendations. * Excellent analytical skills and ability to translate data into high-impact stories and presentations. * Knowledge of Branding, brand building, and content strategies. * Organized, collaborative, creative, and highly results-oriented profile. * Excellent verbal and written communication skills, with strong storytelling ability. * High autonomy, prioritization capability, and decision-making skills. * Genuine passion for human behavior, culture, trends, and innovation. * Fluent English. **Key Success Metrics for This Role** ------------------------------------- * Client portfolio growth and retention via **Net Dollar Retention (NDR)**. * Improvement in **Client Health Score**, including satisfaction metrics and NPS. * Development of documented and client-validated business cases demonstrating measurable impact and value. * Growth in expansion opportunities within the portfolio. * Continuous team development, enhancing maturity, autonomy, and delivery excellence.