Systems Supervisor

R$7,000-8,000/month

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelBachelor's Degree

Description

**Responsibilities:** Supervise the technical support team, ensuring proper distribution of requests, shift management, SLA compliance, and service quality across Help Desk levels 1, 2, and 3. Manage IT assets, access controls, system monitoring, process improvements, and provide support for project and new technology implementations. Perform systemic problem analysis and resolution, manage third-party vendors, develop performance indicators and departmental documentation, and conduct training and onboarding of staff on IT-related topics. **Requirements:** Completed Bachelor's degree in Information Systems or Computer Science; Advanced Microsoft Office Suite; Power BI; Database systems; ERP system; TMS and WMS; SAP B1; Team supervision experience. **Benefits:** On-site meals; meal allowance; breakfast; fuel allowance; parking; After probation period: optional medical and dental insurance, personal accident insurance, pharmacy benefits, telemedicine, and Total Pass. Salary: R$7\.000,00 \- R$8\.000,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Free parking * Life insurance * Meal allowance Work location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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