Support

Description

Job Summary: We are seeking a professional to provide customer service via phone and WhatsApp, focused on identifying needs, resolving issues, and ensuring satisfaction while collaborating with the team. Key Highlights: 1. Friendly and efficient customer service 2. Focus on problem resolution and customer satisfaction 3. Collaboration with the team to improve processes **Description and Responsibilities:** **Schedule:** Monday to Friday, 9:00 AM to 6:00 PM (on-site); Saturday, 9:00 AM to 1:00 PM (remote) **Level:** Operational **Employment Type:** Full-time – CLT * Provide friendly and efficient customer service via phone calls and WhatsApp. * Identify customer needs and offer appropriate solutions. * Record relevant information during customer interactions. * Resolve customer inquiries and issues, ensuring satisfaction. * Stay updated on the company's products and services. * Collaborate with the team to improve processes. **Requirements:** * Completed high school education. * Strong verbal and written communication skills. * Ability to interact effectively with the public. * Intermediate computer literacy. * Teamwork capability. * **Preferred Qualifications:** * **Prior experience in customer service, telemarketing, or related fields.** * Conflict resolution skills. **Benefits:** Akredit \- Internal Mobility Program, Dental Care Assistance, Fuel Allowance, Corporate Mobile Phone, Benefits Club (discounts), Birthday DayOff, Corporate Parking, Corporate University, Meal Voucher, Transportation Voucher