**Job Description** * Provide helpdesk support by logging tickets, tracking resolutions, and guiding users on basic issues (email configuration, printers, system access, etc.). * Manage equipment inventory, assisting with recording movements and organizing hardware stock. * Support access management by logging requests and tracking access grants performed by the team. * Assist in infrastructure documentation, supporting the creation of user guides, internal manuals, and configuration documentation. * Provide basic network and server monitoring support by checking predefined indicators and reporting anomalies to the team. * Support the implementation of information security best practices by organizing educational materials and monitoring internal training sessions. **Additional Information** **Skills and Competencies** * Strong communication skills for interacting with users and technical teams; * Proactivity in seeking solutions and continuous learning; * Organizational skills for handling documentation and process control; * Ability to work collaboratively and follow established methodologies. **About the SEBRAE Alagoas Internship Program** The SEBRAE Alagoas Internship Program aims to contribute to the ethical, technical, and human development of interns, preparing them for the job market and society while simultaneously strengthening institutional innovation and renewal. This initiative enables interns to gain hands-on experience in strategic projects focused on small business development, promoting the practical application of academic knowledge, broadening organizational systemic vision, and developing technical and behavioral competencies. The program is structured into stages including a selection process, institutional onboarding, departmental rotation aligned with academic background, a technical and behavioral training pathway, supervision by experienced professionals, periodic evaluations with feedback, and development of the "Innovative Intern" project aimed at improving internal processes. With a duration of 12 months, extendable for an equal period, the internship requires a weekly workload of 20 hours. Departmental rotation occurs every 6 or 12 months according to the cycle, with reports submitted at the end of each stage. SEBRAE Alagoas also reaffirms its commitment to diversity and inclusion, encouraging participation from Black and Brown individuals, persons with disabilities (PwD), and members of the LGBTQIAPN+ community in the selection process, thereby strengthening equity of opportunity. Positions are distributed across various departments of the institution and are intended for undergraduate students from the 4th semester onward who are interested in learning, innovation, and professional development. **Schedule:** 20 hours per week 1:00 PM to 5:00 PM **Transportation Allowance:** R$ 161.00 Payment: R$1\.000,00 per month Workplace: In-person
João Silva
Indeed · HR
João Silva
Indeed · HR
