Quality and Process Analyst

Description

Eletro Equip is a company with 50 years of leadership in integrating professional audio and video systems, recognized for **creating exceptional experiences** for the most demanding customers. We offer **comprehensive solutions**, ranging from project conception to installation, programming, operational support, and user training, ensuring easy operation of integrated systems. Our projects span diverse spaces, including meeting rooms, auditoriums, theaters, convention centers, operations centers, and corporate environments. With a **strong commitment to innovation and customer satisfaction**, we operate across multiple sectors and environments. We are seeking a **Quality and Process Analyst** to directly strengthen corporate governance, process standardization, and quality monitoring of projects executed by the company. **What will you do in this role?** This position plays a fundamental role in supporting governance, quality, and continuous improvement of the company’s projects and processes, collaborating closely with managers, the PMO, and other strategic areas. Key responsibilities include: Oversee project closure, ensuring adherence to Eletro Equip’s project management methodology Execute and monitor change management processes Support Project Managers in correctly applying EE methodology artifacts and standards Conduct positive audits on ongoing projects and support updating the PMO Dashboard Administer customer satisfaction surveys, record results, and track deviations and improvement opportunities Generate management reports and area-specific KPIs Support managers and process owners in defining workflows, KPIs, and controls Implement and update KPIs, dashboards, and monitoring panels Support execution of action plans focused on continuous improvement Perform recurring QA activities across projects Ensure information updates and governance within ClickUp Develop and update SOPs and PINs for the Governance Directorate **Job Requirements** * Bachelor’s degree in Business Administration or related fields * Experience in Quality Management, Governance, Process Management, or similar areas * Intermediate/advanced proficiency in Excel * Knowledge of Power BI * Knowledge of BPM, process management, and KPIs * Familiarity with tools such as ClickUp, SharePoint, SAP B1, and MS 365 * Knowledge of methodologies and frameworks such as PDCA, OKR, and BSC * Intermediate or higher English proficiency **Preferred Qualifications** * Specializations in BPM, Governance, or Quality Management * Experience conducting audits and monitoring strategic KPIs * Experience in project-based environments, PMOs, or technology companies **Expected Behavioral Profile** Organization and discipline Holistic vision and analytical thinking Ability to work effectively in teams Strong verbal and written communication skills Professional demeanor and sense of responsibility Commitment to quality and continuous improvement Work model: Hybrid (3 days per week in Barueri/SP)