Operations Specialist

Description

Job Summary: This Operations Specialist will support the Operations Manager, assisting with scheduling, reporting, and data management for clients in the U.S. Key Highlights: 1. Essential support for daily operations and accuracy of records. 2. Opportunity for communication and resolution of operational issues. 3. Support for service quality and collection of customer feedback. **Operations Specialist (Hybrid Contractor) — Ribeirão Preto, SP** 4\-Evergone Pest Control is a U.S.-based pest control and lawn care company headquartered in Florida, specializing in serving high-end residential communities (HOAs and COAs) in the Boca Raton, West Palm Beach, and surrounding areas. Our mission is to protect homes and businesses from pests characteristic of Florida’s tropical climate, always using technical solutions tailored to the local ecosystem. To support our U.S. operations, we are hiring an Operations Specialist in Ribeirão Preto under a **hybrid contractor (PJ)** arrangement, with partial in-office work at our local office and partial remote work. **Position Summary** The Operations Specialist will provide direct support to the Operations Manager, assisting with scheduling, reporting, documentation, and data entry into our systems. This role is essential to ensuring smooth daily operations and accurate recordkeeping that underpins service delivery to U.S. customers. **Key Responsibilities** \-Scheduling support: assist in scheduling field technicians and ensure commitments are met. \-Documentation and reporting: help create and maintain reports, and organize and upload files into the system. \-Data management: update service and customer information in internal platforms. \-\-\-\-Operational coordination: support communication between field technicians and other teams. \-Team support: contribute to internal communication and tracking of pending items. \-Problem resolution: help resolve scheduling conflicts and adapt quickly to changes. \-Quality support: assist with post-service follow-ups and collection of customer feedback. **Qualifications** \-Bachelor’s degree (completed or in progress) or equivalent experience. \-2–3 years of experience in administrative or operational support roles. Proficiency in scheduling tools and data entry. Initiative to solve problems and propose process improvements. \-Excellent interpersonal communication skills, with a customer service-oriented attitude. \-\-\-\-\-Strong organizational, communication, and problem-solving abilities. \-**Fluent English (written and spoken), as all operations and customers are based in the U.S.** \-Curiosity and willingness to learn. \-Proficiency in using virtual maps and geolocation tools. \-Availability for occasional travel to the U.S. for in-person meetings and customer interaction. **Employment Model** * Contractor (PJ), hybrid arrangement with headquarters in Ribeirão Preto. Job Type: Full\-time Pay: From R$8,500\.00 per month Work Location: In person