Job Summary: We are looking for a Network Technician I to provide fast and efficient service to customers, assist with inquiries, and ensure customer satisfaction. Key Highlights: 1. Perform installations and preventive/corrective maintenance on VEX services. 2. Assist the finance team in negotiating customer debt. 3. Experience with communication networks and network equipment is a plus. **WHO ARE WE?** Vexnet Telecom was founded in 1994 in Nova Russas – CE. The company is the result of the effort and boldness of entrepreneurs who, from an early stage, invested in bringing technology and connectivity to the interior of the state. **ORGANIZATIONAL IDENTITY** MISSION: To be the most innovative brand with the largest number of connected customers through connectivity, consumption, and well-being solutions in the Northeast. VISION: To connect people and deliver the best experiences. VALUES: Cooperation: We possess the ability to work as a team to achieve our goals. Owner’s Mindset: We have a sense of belonging and act to grow together. Commitment: We take responsibility for every detail and deliver the best service and product. Honesty: We act with transparency, humility, and empathy in our relationships. We are looking for a Network Technician I to provide fast and efficient service to our customers, assist with their inquiries, and ensure their satisfaction. **WHAT WILL BE YOUR CHALLENGES?** * Handle the entire address change process, including fiber or radio installation at the customer’s residence—from drop cable deployment to connection activation—or radio installation; * Perform preventive and corrective maintenance on VEX services; * Configure, update, and conduct speed tests on customer equipment as needed; * Provide support or maintenance for VEX services (VEX Mesh, Mibo Cam, VEX Fiber); * Assist the finance team by mediating negotiations and collections for delinquent customers; * Deliver payment slips and collect signatures for pending electronic contracts. **WHAT DO WE NEED FROM YOU?** * Completed high school education; * Strong verbal communication skills; * Knowledge of computer science is a plus; * Willingness to travel; * Driver’s license (AB); * Flexible working hours. **WHAT ARE WE LOOKING FOR?** * Knowledge of telecommunications is a plus; * Basic Computer Science course; * Knowledge of communication networks and network equipment; * Analytical ability; * Ability to work independently; * Commitment to quality and service excellence. Join us as a \#Vexlover!
João Silva
Indeed · HR
João Silva
Indeed · HR
