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Job Summary: This Junior Customer Technical Support Analyst will be responsible for customer service, technical support, protocol monitoring, and conflict resolution, promoting collaboration and continuous improvement. Key Highlights: 1. Customer service and technical support via online chat. 2. Collaborate with departments to enhance the customer experience. 3. Monitor service protocols and optimize operations. **Who We Are?** AMLabs has been transforming self-service in convenience stores into a seamless and intuitive experience since 2011\. We are at the heart of innovation in payment and management solutions, dedicated to simplifying operations for autonomous convenience stores. Our commitment is to ease — for both managers and consumers alike. By combining technology and innovation, AMLabs is more than a vendor — we are partners on your path to success! \#GrowingWithYou **Who We’re Looking For?** We seek professionals eager to grow within a dynamic environment offering abundant opportunities. Like us, we expect candidates to possess: * Process-oriented mindset * Proactivity and problem-solving ability * Customer focus * Professionalism **As a Junior Customer Technical Support Analyst, you will be responsible for:** * Providing customer service via online chat and delivering technical support for our services. * Acting as an intermediary between various departments to foster collaboration and implement customer experience improvements. * Managing and monitoring all service protocols to ensure process compliance and efficiency. * Identifying and resolving conflicts through a proactive approach to guarantee customer satisfaction. * Analyzing and proposing improvements to existing processes to optimize operations and enhance service quality. **What You Need:** * Prior experience with technical support and/or Help Desk, ERP software, and electronic equipment is desirable. * Currently pursuing a technical or undergraduate degree is desirable. * Familiarity with customer service management tools. **Work Model** * Hybrid **Hiring Region** Metropolitan region of Campinas/SP. **As an \#AMLaber, you’ll enjoy the following benefits:** Eligible for the Partnership Program: At AMLabs, outstanding employees have the opportunity to become company shareholders, sharing in business results and growth. Flash Benefits Meal Voucher: More than a benefit — it’s an incentive. Our meal voucher is attractive and flexible, allowing you to use it however you prefer. Flash Benefits Mobility Allowance or Commuter Pass: To meet us at AMLabs Tower on in-office days. Health, Dental, and Life Insurance Plans: So you can take care of yourself without worry — comprehensive coverage with zero payroll deductions. Recognition Program: We grow together! Therefore, we offer biannual awards based on impact on company cash flow and alignment with our culture. Parents, Mothers, and Children: Daycare or babysitter allowance to care for your most precious loved ones. Gympass: To help you exercise and maintain your physical health across numerous gyms, wherever you are. Oh, and we partner with SESC — you and your family can enjoy gyms, holiday resorts, concerts, movies, and more at highly accessible prices. Spaces for Integration and Connection: We believe great ideas emerge from meaningful shared moments! That’s why at AMLabs Tower, you’ll find specially designed spaces to strengthen our culture and encourage idea exchange, such as: A relaxation area with bean bags and video games, billiards table, ping-pong table, and foosball table.
