Junior Level 2 IT Support Analyst

Description

Job Summary: Junior Level 2 IT Support Analyst to provide support for operating systems and perform advanced troubleshooting of hardware and software, manage incidents, and promote improvements. Key Highlights: 1. Level 2 Support for Operating Systems and Microsoft 365 2. Advanced troubleshooting of hardware, software, and Zoom 3. Promotion of continuous improvement and user education An information technology services company is hiring a Junior Level 2 IT Support Analyst in Rio de Janeiro. Adecco is a global human resources company offering recruitment and temporary staffing solutions. With a presence in multiple countries, the company connects talent with employment opportunities across various industries. **What will you do in this role?:** Provide Level 2 support for operating systems (Windows 10/11, macOS), Microsoft 365, iOS, and Android. Perform advanced troubleshooting of hardware, software, Zoom Rooms, and Zoom Phones. Configure, image, update, and repair laptops/desktops (Dell/Lenovo). Manage incidents and ensure adherence to SLAs (Service Level Agreements). Promote continuous improvement, automation, and user education in technology. If you have prior experience as a Technical Support Analyst, IT Support Analyst, IT Support Specialist, or Help Desk Analyst, you may meet the requirements for this position. **Company Offer:** * Salary: Competitive with the market. * Benefits competitive with the market. **Other Information:** * Contract Type: Temporary * Duration: Full-time * Working Hours: Monday to Friday, from 09:00 to 18:00. **WANT TO PARTICIPATE IN THIS SELECTION?** ---------------------------------- * Review all details regarding this position on Jobbol and apply for free. ***Work Location:*** *On-site in Rio de Janeiro / RJ* ***Application Deadline:*** *12/19/2025* ***Expected Start Date:*** *12/27/2025* ***JobId.:*** *29381285991* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and unlock the best of the 2025 job market.* ***\#TechJobs***