Browse
···
Log in / Register
Job Summary: Ensure a personalized quality hospitality experience, contributing to customer loyalty and offering guests the choice between independence and assistance. Key Highlights: 1. Personalized service to foster customer loyalty 2. Service facilitator agent for an impeccable stay 3. Revenue optimization through upselling **Company Description** We are Accor. We are the global leaders in Hospitality. We are over 230,000 hospitality specialists placing people at the heart of what we do, creating new connections and emotions for our guests, nurturing a genuine passion for service and achievements beyond limits. Everything we do comes from the heart, which is why we are the world’s largest experts in the art of welcoming, connecting, and serving. We are much more than accommodation and hotels. Our promise is to exceed all expectations, promoting inclusion, care, and impeccable service. We pay close attention to the world and to what people seek. Based on the strength of our teams and our robust holistic ecosystem of brands and solutions, we are paving new paths to shape tomorrow’s hospitality and inspire new ways of experiencing the world. **Job Description** Ensure the quality of the guest hospitality experience before, during, and after their stay, in a personalized manner, contributing to their loyalty. Offer guests the choice between independence and assistance by identifying their profile and adapting service accordingly. * Review the previous shift’s log to verify pending tasks for your shift and ensure all pending items are properly documented. * Establish warm, elegant, and personalized relationships with guests, acting as a service facilitator throughout their stay. * Oversee the entire guest welcome process, personalizing service from arrival at the hotel—including check-in, escorting guests to their rooms, briefing them on hotel amenities, encouraging socialization opportunities, and performing check-out. * Greet guests cordially, make eye contact, and address them by name. * Be responsible for the hotel cash register—whether shared or individual—following pre-established control procedures. * Operate the system and enter relevant guest information. * Manage the room key system and card/TEF machines. * Handle telephone inquiries in accordance with brand standards. * Ensure guest satisfaction (RPS) through continuous improvement actions based on guest experiences. * Optimize revenue by stimulating upselling and contributing to increased hotel profitability. * Resolve daily room discrepancies. * Act as the liaison between guests and internal departments, responding to and routing all guest requests to the appropriate departments, while also conducting follow-ups to meet guest expectations. **Qualifications** Bachelor’s degree Fluent English Spanish desirable Open-mindedness; Customer focus; Self-confidence; Communication skills; Team spirit; Friendliness; Creativity. **Additional Information** Medical plan; Dental plan; Life insurance; Pharmacy reimbursement; Profit-sharing program (PPR); Meal allowance Transportation allowance or Fuel allowance Laundry service for uniforms.
