HELP DESK Support Assistant

Description

* Responsible for providing technical support to computer network users, including assembling, repairing, and configuring equipment related to the use of available hardware and software; * Install and administer Windows; * Perform maintenance on computers, hardware, and software, and provide support in troubleshooting issues; * Prepare and manage hardware inventory, tracking purchase invoices, maintenance contracts, and warranty periods; * Train users on available applications and provide support in resolving problems; * Participate in the evaluation process of new software and in the procurement process of software and applications; develop small programs to improve user\-support interface; * Perform equipment maintenance and preservation; * Responsible for executing backups and other data security procedures; create and implement access restriction and network usage procedures, such as passwords, drive removal, etc.; * Responsible for installing software upgrades and performing other adaptations and modifications to enhance equipment performance; * Participate in the analysis of computer parts, accessories, and materials requiring specification or configuration; prepare technical work progress reports; * Develop procedures and manuals according to company guidelines; * Prepare management information reports requested by management; * Operate the vehicle used for activities efficiently and safely; * Ensure compliance with occupational health and safety regulations and properly use personal and collective protective equipment; * Organize and maintain the departmental file system for document storage and easy reference; * Commit to the areas of quality management, environmental management, and occupational safety; * Perform other tasks related to those described above, as determined by the organization and under the direction of the immediate supervisor. Employment type: Permanent CLT Work location: On-site