Customer Service Manager

Description

Manage customer service routines and operations, acting as the liaison between customers, the kitchen, the supervision team, and senior management, ensuring service quality, contract compliance, and customer satisfaction through menu planning, team organization, performance indicator monitoring, and implementation of continuous improvement initiatives: Discuss issues or incidents related to customers with the kitchen team, documenting and formalizing solutions to prevent recurrence and improve operational communication; ● Monitor and prioritize urgent requests received via e\-mail, assigning tasks to responsible departments to ensure prompt customer responses; ● Review scheduled customer visits and adjust them as needed according to priorities or specific requirements, to maintain close follow\-up and alignment with customer needs; ● Conduct periodic inspections at customer restaurants, assessing infrastructure, staff, and service delivery, and relaying urgent needs to the team to ensure quality standards; ● Lead meetings with customers to assess satisfaction levels, collect feedback, complaints, or suggestions, record feedback in meeting minutes, and formalize action plans to strengthen relationships and foster loyalty; And other duties inherent to the position. Compensation: R$2\.706,18 \- R$2\.891,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Basic food basket * Commercial agreements and discounts * Private pension plan * Life insurance * Transportation voucher Selection question(s): * Do you have your own transportation or a driver's license? Please specify. Work location: On\-site