Customer Relationship Center

Description

Job Summary: Dra. Maria Oliveira Dental Clinic is seeking a professional to work at the Customer Relationship Center (CRC), responsible for ensuring agile, empathetic, and efficient patient care—from the first contact through post-service—and supporting commercial processes. Key Highlights: 1. Agile, empathetic, and efficient customer service 2. Support for commercial journey and administrative processes 3. Continuous training for professional development **JOB OPPORTUNITY | CUSTOMER SERVICE – CRC** Dra. Maria Oliveira Dental Clinic is entering a new phase of growth and innovation. With the opening of its **new unit in the Nova Betânia neighborhood**, a more modern, welcoming, and patient-centered dental experience emerges—integrating technology, clinical excellence, and humanized care. To join our team, we are seeking a professional to work at the **Customer Relationship Center (CRC)**. **About the position** The professional will be responsible for delivering agile, empathetic, and efficient service, guiding patients throughout their entire journey—from initial contact to post-service—as well as supporting the clinic’s commercial processes. **Main responsibilities:** * Customer service via phone, WhatsApp, and digital channels; * Scheduling, confirmation, and management of appointment calendars; * Guidance on treatments, procedures, and clinic workflows; * Budget conversion and support for commercial journey; * Recording and updating patient information in the system; * Proactive patient engagement (pre- and post-service); * Administrative support related to service delivery. The professional will receive **continuous training**, aimed at technical and commercial development, as well as professional growth within the clinic. **Requirements** * Completed high school education; * Strong communication skills, empathy, and professional demeanor; * Proactive, organized, and results-oriented profile; * Skills in argumentation, persuasion, and handling customer interactions; * Ability to ethically and consultatively address objections; * Prior experience in customer service, sales, or CRC is desirable; * Basic computer literacy and familiarity with digital tools. **Additional information** * **Work schedule:** 44 hours per week * **Working hours:** Monday to Saturday * **Employment type:** CLT (Consolidated Labor Laws) * **Salary:** R$ 1.621,00 * **Variable compensation:** Performance-based commissions **Work location:** New unit – Nova Betânia neighborhood **Interested candidates should send resumes to:** *consultor.resultado@gmail.com* Job type: Full-time CLT Compensation: R$1.621,00 per month Education: * High school diploma (preferred) Experience: * Customer service (preferred) * Sales (preferred)