Customer Relationship Analyst

Description

Job Summary: Professional responsible for customer service, financial management, and process monitoring, with emphasis on relationship building and organization. Key Highlights: 1. Proactive customer service and relationship management 2. Management of financial and contractual processes 3. Opportunity in a dynamic environment focused on results **RESPONSIBILITIES** * In-person/online customer service: addressing inquiries, complaints, and negotiations; * Issuance and delivery of invoices, payment records, and collections; * Management of delinquency, contract terminations, transfers, and contractual amendments; * Financial analysis and documentation for regularization, deeds, and assignment of rights; * Filling out and updating financial spreadsheets and systems; * Process monitoring until completion, with proactive customer relationship management. **REQUIREMENTS** * Completed or ongoing undergraduate degree (Administration, Communications, Marketing, Psychology, Human Resources Management, or related fields). * Prior experience in customer service, call centers (SAC), or relationship management. * Strong verbal and written communication skills. * Basic computer skills (Microsoft Office or Google Workspace). * Organizational skills and ability to handle multiple tasks simultaneously. **PREFERRED QUALIFICATIONS** * Prior experience in lottery companies, real estate developers, or real estate agencies; * Knowledge of active listening and conflict management; * Ability to thrive in dynamic environments with performance targets.