IT Operations Coordinator

Description

**\*IT Operations Coordinator\*** Type of opportunity: CLT; Model: Hybrid – Indefinite Term; Santo Amaro, São Paulo/SP * Monday to Friday \| Business Hours. **Responsibilities:** Management of IT service operations (Field Service, Full Service, and on-demand support – per call); Monitoring and ensuring SLA compliance, productivity, and operational quality; Management of technical field teams, both assigned and on-demand; Monitoring of operational KPIs and definition of action plans for deviations; Direct interface with clients, leading operational and executive meetings; Mitigation of operational risks and continuous process improvement; Support in identifying expansion and upsell opportunities within the customer base; and Ensuring contractual compliance and control of agreed deliverables. **Requirements and Qualifications:** Previous experience coordinating IT service operations; Experience managing technical field teams; Experience with Body Shop hiring models and on-demand services; Knowledge of operational metrics management (SLA, productivity, compliance, and quality); Analytical, organized, and results-oriented profile; Strong communication skills, executive presence, and client relationship abilities; Ability to operate in dynamic environments with multiple concurrent contracts; and Experience in technology service companies will be considered a differentiator. To learn more about us, visit our website: https://3amit.com.br/ \#vemser3AM Minimum Education Level: Bachelor's Degree