Browse
···
Log in / Register
Job Summary: The professional will provide receptive customer service to clarify inquiries, resolve issues, and present financial solutions, while recording information and transferring requests. Key Highlights: 1. Receptive customer service to address customer inquiries and resolve issues. 2. Presenting the company's financial solutions from its catalog to customers. 3. Recording information for customer history and follow-up. Joining Afinz means becoming part of a company that is 100% people-oriented — after all, growing together, side by side, is what matters most to us. For this reason, we invest in everyone’s growth because we believe it is essential to our continued development as a company, while simultaneously empowering you to become increasingly the protagonist of your own story. We see our professionals not merely as employees or resources, but as People — fundamental parts of our living ecosystem, governed by our Culture. Belonging to Afinz means having space to experience ways that unite ideas, people, and dreams. **ComeToAfinz — here, our affinity goes from A to Z.** **Responsibilities and Duties** * Provide receptive customer service to clarify inquiries, resolve issues, open support tickets, send bills, update registrations, and handle other product-related requests. * Record information about interactions in the system to facilitate future customer contact and maintain an updated history. * Quickly understand customer needs and present available financial solutions from the company’s product catalog aligned with the customer’s profile, using scripts to convey information about features, pricing, etc., and highlight benefits. * Identify the relevant area or department involved in complaint resolution and transfer the issue to the appropriate party for problem resolution. **Requirements and Qualifications** * Completed high school education; * Basic Microsoft Office package; * Effective communication; * Collaboration; * Agility; * Empathy; * Conflict management; * Commitment; * Prior experience in customer service areas is a plus. **Additional Information** **Benefits** **Providing the best work experience is one of our top priorities — check out the benefits you’ll enjoy at Afinz:** . Meal and/or Food Allowance . Transportation Allowance . Medical Assistance . Dental Assistance . Life Insurance **Also Discover:** * **Wellhub:** A health and wellness benefit enabling access to gyms, studios, apps, and personal training services. * **Box Afinz:** Designed to reflect our identity from day one, we’ve specially created the Box Afinz for professionals. Inside, you’ll find everything you need for your daily activities, plus some thoughtful extras to start off on the right foot! * **Wedding:** Getting married? You’ll receive additional days off to enjoy your honeymoon, plus a wedding gift voucher from Afinz! * **Birthday:** Reduced working hours on your birthday, so you can celebrate with those you love most! * **Sesc:** We partner with Sesc, which offers diverse programming nationwide — including courses, cultural performances, vacation camps, sports activities, healthcare services, excursions, and more, extended to your family. **Professional Development:** * **Corporate Education:** We treat education as a strategic pillar. Through internal learning programs and training initiatives, we develop essential business competencies and drive each individual’s professional growth. * **Educational Incentives:** We maintain partnerships with educational institutions, guaranteeing discounts on undergraduate, graduate, and continuing education courses — enabling our professionals to keep learning both within and beyond Afinz. **At our office, you’ll enjoy:** * **Nursing Room:** A dedicated space for breastfeeding. * **Relaxation Area:** An exclusive space for social interaction. * **Parking Partnerships:** Discounts on monthly parking fees or daily rates at private parking facilities near the building. Every success story begins with a **strong partnership**. That’s why Afinz exists — to inspire the daily pursuit of creative, efficient, and innovative answers. This means that when **your goals** meet Afinz solutions, the result is constant evolution. Because it’s through this **affinity** that new ways emerge to **achieve excellence together**. Afinz is more than a bank because we refuse to be just one thing. We constantly seek new solutions — whether financial, technological, or even caring — so that, together, we can focus on what truly matters: turning your success into reality. Because those who only invest in the obvious achieve the same results. Those courageous enough to do things differently always go further. **Our partnership starts here — and extends as far as your dreams take you.** **Afinz — Together, We Achieve More.**
