CUSTOMER RELATIONSHIP OPERATOR

Description

Job Summary: The professional will provide inbound customer service to clarify doubts, resolve issues, and present financial solutions, recording information to maintain an updated history. Key Highlights: 1. Customer service to clarify doubts and resolve issues 2. Recording information for updated history and ease of contact 3. Presentation of financial solutions tailored to the customer's profile Joining Afinz means becoming part of a company that is 100% committed to people—after all, growing together, side by side, is what matters most to us. For this reason, we invest in everyone’s growth because we believe it is essential for our continued development as a company, while simultaneously empowering you to become increasingly the protagonist of your own story. We see our professionals not merely as employees or resources, but as People—fundamental parts of our living ecosystem, governed by our Culture. Pertaining to Afinz means having space to experience ways that unite ideas, people, and dreams. **ComeToAfinz—here, our affinity goes from A to Z.** **Responsibilities and Duties** * Provide inbound customer service to clarify doubts, resolve issues, open support tickets, send bills, update registrations, and handle other product-related requests. * Record information about interactions in the system to facilitate future customer contact and maintain an updated history. * Quickly understand customer needs and present available financial solutions from the company’s product catalog that match the customer’s profile, using scripts to convey information on features, pricing, etc., and highlight product benefits. * Identify the relevant area or department involved in the complaint process and transfer the situation to the appropriate party capable of resolving the customer’s issue. **Requirements and Qualifications** * Completed high school education; * Basic Microsoft Office proficiency; * Effective communication; * Collaboration; * Agility; * Empathy; * Conflict management; * Commitment; * Prior experience in customer service roles is a plus. **Additional Information** **Benefits** **Providing the best work experience is one of our top priorities—check out the benefits you’ll enjoy at Afinz:** . Meal and/or Food Allowance . Transportation Allowance . Medical Assistance . Dental Assistance . Life Insurance **Also Discover:** * **Wellhub:** A wellness benefit enabling access to gyms, studios, apps, and personal training services. * **Box Afinz:** To welcome you with our signature touch, we’ve specially created the Box Afinz for professionals. Inside, you’ll find everything you need for your daily activities—and a few thoughtful extras to get you started on the right foot! * **Wedding:** Getting married? You’ll receive additional days off to enjoy your honeymoon, plus a wedding gift voucher from Afinz! * **Birthday:** Reduced working hours on your birthday, so you can celebrate with those you love most! * **Sesc:** We partner with Sesc, which offers diverse programming nationwide—including courses, cultural performances, vacation camps, sports activities, healthcare services, excursions, and other family-oriented offerings. **Professional Development:** * **Corporate Education:** We treat education as a strategic pillar. Through internal learning programs and training initiatives, we develop essential business competencies and accelerate each person’s professional growth. * **Educational Incentives:** We maintain partnerships with educational institutions, guaranteeing discounts on undergraduate, graduate, and continuing education courses—so our professionals keep learning both inside and outside Afinz. **At our office, you’ll enjoy:** * **Nursing Room:** A dedicated space for breastfeeding. * **Relaxation Area:** An exclusive space for social interaction. * **Parking Partnerships:** Discounts on monthly or daily parking fees at private parking facilities near the building. Every success story begins with a **strong partnership**. That’s why Afinz exists—to inspire the daily pursuit of creative, efficient, and innovative answers. This means that when **your goals** meet Afinz solutions, the result is continuous evolution. Because it’s through this **affinity** that new ways emerge to **achieve the best—together.** Afinz is more than a bank because we refuse to be just one thing. We constantly seek new solutions—whether financial, technological, or even caring ones—so that, together, we can focus on what truly matters: turning your success into reality. Because those who only invest in the obvious achieve the same results. Those courageous enough to do things differently always go further. **Our partnership starts here.** And extends as far as your dreams dare to go. **Afinz—Together, we achieve more.**