SERVICE ANALYST II

Description

Job Summary: Implement and maintain software at client sites, ensuring customer satisfaction and project success through medium-complexity activities and functional testing. Key Highlights: 1. Implementation and maintenance of software at client sites 2. Working with TOTVS methodology and established processes 3. Problem identification and differentiation between product and process errors **Description** **Role Mission:** Implement and maintain software at client sites to ensure customer satisfaction and the success of the assigned project. **Responsibilities and Duties** **WHAT YOU WILL DO:** Perform medium-complexity service activities with a high level of supervision and guidance, either on-site or remotely; Implement and maintain software at client sites with a high level of guidance and supervision, following the TOTVS Implementation Methodology and area-established processes; Collaborate with the team to achieve departmental goals and results, fulfilling assigned tasks in accordance with departmental processes and procedures; Perform essential activities—including configuration, simulation, and functional testing (of medium complexity)—to ensure correct software implementation; Monitor testing, identify product errors, and issue documentation related to the project execution phase to support scope delivery while adhering to the TOTVS Implementation Methodology; Identify problems and differentiate between product and process errors. **Requirements and Qualifications** **WHAT WE EXPECT FROM YOU:** Completed Bachelor's degree, preferably in Administration, Economics, Accounting, Production Engineering, or Information Technology; Knowledge of financial operations (investments, fund raising, derivatives, leasing, etc.) and at least one year of professional experience implementing software.