SERVICE LEADER I

Description

Join Simpress, the leading IT outsourcing company in Brazil! What drives us is our mission: to make our customers’ lives easier. We offer an innovative environment that demands agility and delivery. We value continuous learning and provide opportunities for every professional to grow, take ownership of their career journey, and accelerate their professional development. If you resonate with our way of being, join our \#Simlovers team! **Responsibilities and duties** Ensure service delivery and administrative process quality for low-complexity clients, meeting SLAs and KPIs contracted with the client under your responsibility; 1\. Manage resident collaborators regarding their administrative activities, including electronic timekeeping, vacation control, support for vacation coverage and absenteeism, training when required, and ensure reporting is completed in Simpress’s collaborator management tools; 2\. Act as the focal point for the client on all matters and disseminate activities internally within Simpress, ensuring client needs are met; 3\. Using KPIs and Simpress’s internal tools, ensure fulfillment of all deliverables from the contracted service offering; 4\. Monitor and address any deviations related to ticketing software and/or general solutions deployed at your assigned clients; 5\. Ensure compliance with customer work instructions; 6\. Present performance indicators and support the Service Supervisor during monthly client presentations; 7\. Identify process improvements for the client to enhance productivity and service delivery; 8\. Manage consumables inventory and perform monthly site production closing to support the billing process; 9\. Audit resident team inspection rounds to ensure user support, equipment maintenance, and supply replenishment are performed correctly; 10\. For Document Centers, ensure electronic requisition procedures—where applicable—are executed for client billing per requisition and/or as defined contractually; 11\. Understand environmental aspects and impacts related to your activities, apply the company’s established sustainable practices, and suggest, where possible, ideas to improve SGI performance. **Requirements and qualifications** Technical education in Electronics, Information Technology, Data Processing, or related fields; or currently pursuing a university degree in IT, Exact Sciences, or related areas. Experience in people management; experience in the print outsourcing market; currently pursuing a university degree in Exact Sciences. Intermediate Microsoft Office Excel and PowerPoint. Specific competencies: • Ability to influence • Commitment to solutions. Essential competencies: • Do it well • Ability to transform • Go beyond limits. 1–3 years of experience; communicative; spontaneous. **Additional information** Check out the benefits included in this journey: Profit Sharing (PLR): Market-leading recognition, valuing achievements built together. Health and Well-being: Medical and dental assistance for employees and dependents; Telemedicine with no co-payment; Mental Health and Healthy Eating programs; Wellhub. Meal or Food Allowance. Birthday Day Off. Development: Sim University—the corporate university offering courses and learning paths to foster continuous learning and professional growth; Educational partnerships with recognized academic institutions. Employee Referral Program: Here, great referrals to join our team are recognized.