Quality Leader

Description

Job Summary: We are seeking a proactive and persuasive Quality and Process Coordinator focused on results, responsible for planning and executing audits, monitoring KPIs, and managing customer relationships. Key Highlights: 1. Results-oriented and proactive 2. Planning and execution of quality audits 3. Customer interaction to understand needs #### **About the position:** If you are a results-driven, proactive, persuasive professional with strong communication skills, you will be a perfect fit for this role! We seek a professional to serve as a Quality and Process Coordinator, focused on achieving established goals with responsibility, diligence, and creativity. * #### **Main responsibilities:** * Planning and execution of quality audits; * Monitoring and analysis of quality KPIs; * Conducting periodic team meetings to discuss results and actions; * Interacting with customers to understand their needs and expectations regarding service quality; * Meeting with department managers and other stakeholders to address customer complaints and consider all verbal feedback from promoters, neutrals, and detractors, aiming to jointly analyze and resolve root causes, implementing action plans based on identified opportunities to minimize customer dissatisfaction; * Monthly dissemination of satisfaction survey results to all managers to enable result analysis and definition of necessary improvement actions through the current tool; * Enrolling employees in training programs and tracking attendance; * Monitoring and following up on the progress of proposed actions for in-person and remote training per employee registered on the training platform, according to their function and competency level; * Monitoring sales and after-sales processes aligned with the manufacturer's guidelines; * Monitoring online and in-person training programs in accordance with the manufacturer's guidelines. #### **Mandatory requirements:** * Completed or ongoing undergraduate degree in Administration, Production Engineering or Quality, Dealership Management, or related fields; * Microsoft Office suite; * Brazilian driver's license (Category B); * Team leadership skills; * Knowledge of inspection and audit processes; * Knowledge of quality tools. #### **Benefits:** * Health insurance; * Dental insurance; * Meal allowance; * Life insurance; * TotalPass;