Description
**Requirements:**
Currently pursuing a bachelor's degree in Administration, Accounting, Economics, Human Resource Management, or related fields (preferred).
Two years of experience in mass collection (preferred).
**Responsibilities:**
Lead, guide, train, and evaluate the collection agents team.
Monitor team performance through metrics (recovery rate, call volume, agreements, etc.), identify improvement opportunities, and implement corrective actions.
Participate in the development and implementation of collection strategies (scripts, approaches, policies, technologies).
Intervene and resolve complex collection issues and problems.
Manage collection reports, analyze data, and provide insights to support decision-making and strategy adjustments.
Collaborate with other company departments (Finance, Legal, Customer Service) to optimize the collection process.
Comply with the Quality Policy, Anti-Bribery Policy, and Information Security Policy of companies covered by the Integrated Management System (IMS).
Employment type: Full-time CLT permanent position
Compensation: R$3\.364,58 per month
Work location: On-site