Description
Work with customers to negotiate outstanding debts, seeking solutions that enable the regularization of their financial situation, ensuring goal achievement and high-quality service.
Main responsibilities
* Contact customers (proactively and/or reactively) to collect outstanding amounts
* Negotiate payment methods, deadlines, and terms according to company policies
* Record information and agreements in internal systems
* Update customer registration data
* Monitor agreed-upon terms and act on delinquency recovery
* Meet individual and collective credit recovery targets
* Ensure respectful, ethical service aligned with company standards
Working hours: Monday to Saturday, 8:00 AM to 2:00 PM; or Monday to Friday, 2:00 PM to 8:00 PM, and Saturdays from 8:00 AM to 2:00 PM.
Minimum education: Elementary school (1st level)
* Life insurance
* Transportation allowance
* Day off on birthday
* Genuine opportunities for career growth within the company
* Monthly variable compensation based on target achievement
* Meal allowance