Support Analyst II (Taboão da Serra/SP)

Description

Job Summary: Support Analyst II responsible for technical support, installation, configuration, and maintenance of IT equipment and systems, with a focus on incident resolution and ticket management. Key Highlights: 1. Solid experience in hardware and software maintenance (Windows, Office 365) 2. Support for operating systems and end-user tools, including Office 365 3. Incident analysis and diagnosis, ticket logging and management **JOB OPENING \| SUPPORT ANALYST II** **ABOUT THE POSITION:** * Work Location: Jardim Pedro Goncalves, Taboão da Serra/SP (on-site) * Working Hours: 08:00 AM to 05:00 PM * Employment Type: CLT * Remuneration: R$2\.757,54 \+ Benefits **REQUIRED QUALIFICATIONS:** * Education: Bachelor's degree in IT (completed); * Certification: ITIL V4 or higher; * Certification: MD\-102 Endpoint Administrator or equivalent; * Prior experience as a support analyst; * Solid experience in hardware maintenance; * Maintenance and configuration of Microsoft Windows 7 or newer environments; * Basic knowledge of Linux operating systems; * Active Directory authentication technology; * Office 365 and Office 2016 or newer suite; * Desktop modems MD\-100 and MD\-101; * Computer networks, wired and wireless, TCP/IP protocol, wireless network encryption and security; * Basic/technical English for reading. **RESPONSIBILITIES:** * Provide support, install and configure new IT equipment, and reconfigure previously installed equipment; * Analyze and diagnose incidents to resolve issues, occasionally collaborating with vendors and other professionals; * Support the installation and configuration of operating systems (MS\-Windows 7/8/10/11 or their technological successors); * Support the installation and configuration of native end-user tools on devices (MS\-Office Professional, MSOutlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive); * Install standard market-approved software provided and made available by the client (antivirus agents, PDF readers, plug\-ins, etc); * Install specific applications or information systems, provided that procedures, manuals, or tutorials are supplied, and with vendor or developer assistance if required; * Verify and identify issues in cabling systems, perform basic and occasional infrastructure network configuration and repairs—for example: crimping network cables and physically installing access “switches” in racks (without configuration or programming); * Log, track, monitor progress, and resolve tickets in the ticket management system; * Document procedures for resolving known incidents and problems; * Maintain an up-to-date knowledge base. **BENEFITS:** * Meal Allowance \- R$32.00 per workday; * Transportation Allowance; * Life Insurance; * Health Plan Dona; * Sesc Membership; * GoGood (gym membership plans) Minimum Education Level: High School (Secondary Education)