SUPPORT ANALYST II

Description

Job Summary: We are seeking a Support Analyst II — a certified IT professional with expertise in Microsoft environments and IT service management — to provide technical support and system maintenance. Key Highlights: 1. Working as a Support Analyst II with a focus on Microsoft environments 2. Responsible for technical support, installation, and IT maintenance 3. Opportunity for certified and experienced IT professionals We are looking for **certified IT professionals** to work as **Support Analyst II**, with strong knowledge of Microsoft environments and best practices in IT service management. This opportunity is targeted at professionals who **possess mandatory technical certifications** and proven experience in supporting and administering corporate IT environments. **Work Location** Osasco – SP (Presidente Altino) **Salary** R$ 2\.651,48 **Work Schedule:** Monday to Friday — 8:00 AM to 5:00 PM **Mandatory Certifications (ELIMINATION CRITERION)** To participate in the selection process, candidates **must hold the following certifications**: ✔ **ITIL V4 or higher** ✔ **MD\-102 – Microsoft Endpoint Administrator** * ️ Candidates without compatible certification **will not proceed in the selection process**. **Required Technical Knowledge** * Knowledge: Basic Linux operating systems; * Knowledge: Advanced Windows 7 or later Microsoft environment maintenance and configuration; * Knowledge: Active Directory authentication technology; * Knowledge: Office 365 and Office 2016 or later suite; * Knowledge: Desktop Modem: MD\-100 and MD\-101; * Knowledge: Computer networks, wired and wireless, TCP/IP protocol, encryption, and wireless network security; * Knowledge: Advanced hardware maintenance; * Knowledge: Basic English for reading. **Main Responsibilities** * Technical support to users and workstations * Installation, configuration, and maintenance of IT equipment * Incident diagnosis and resolution * Configuration of operating systems and corporate tools * Support for basic network infrastructure * Ticket registration and tracking * Documentation of procedures and updating of the knowledge base * Identification of automation opportunities and process improvement **Requirements** * **Bachelor's degree in IT (completed)** * **Minimum 3 years of experience in the field** * Technical English * Advanced computer skills **Benefits** * **Meal Voucher:** YES **VA Amount:** 30.00 **VA Deduction:** 20% * **Transportation Voucher:** YES * **SESC Membership:** YES * **Life Insurance:** YES * **Health Plan:** YES * **Others:** GoGood Minimum Education Level: Bachelor's Degree Languages:* English (Intermediate) Willingness to travel